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Report: #1407788

Complaint Review: Supple Solutions - Richmond Other

  • Submitted:
  • Updated:
  • Reported By: SimonGRD77 — Frankston Australia
  • Author Confirmed What's this?
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  • Supple Solutions 84 Church St Richmond, Other Australia

Supple Solutions Two year SEO contract with 6 month intro but zero results from 5th month onwards. Richmond Victoria

*Author of original report: Contract Termination Agreement

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We signed a 6 month deal for SEO services, they got some results at 3rd month, around 5th month they wanted a 2 year contract and completely sold us on how fantastic a new website and commitment to long term SEO would be so we signed up for 2 years but by 3rd month into it and 9 months total we got next to nothing except the little activiity at the 3rd month. I realised unwillingly we'd been completely scammed, hoodwinked and conned.

What made me realise it was a con was their setup, behaviour and ongoing duck shoving. They promised us a brand new 3-6 thousand dollar website then used the excuse that SEO results were poor because we needed a new web site. By three months they only completed one page of the new web site. They made us do most of the work and were slow and unresponsive and dragged things out constantly. Other professional opinion has told me the site they were building from the one page they did  would only take 2 to 5 weeks to complete and cost maximum $2000

The super silver tongued salesman Hardy has never had the decency to speak to me not even once after the original con job sign up and to boot his email address on his business card did not work and he does not have his sir name on there.

It became patently clear they had no intention to work with us cordially and  listen to and address our issues. We were expecting a rolls royce service and were so disappointed to find we only got a rolls royce scam.

I became fed up with their delaying tactics and things like arranging a phone meetup confirming by email an hour before when I am a busy small business manager who does not sit in front of his pc all day, then going ahead with the meet up with one of my staff who was not really authorised and cutting me the manager out, I had not forgotten the meetup and rang to confirm it but they'd already done it without me.

When we wrote to tell them straight up we wanted out we never heard back from them to sort it out but only got a bullying letter of demand. Then we went through a cagey period. Now they have filed in court and we have to defend. I lost total confidence and trust that they would ever genuinely comply with mediation so we waited it out and now will strongly defend our case. I discovered someone on whirlpool forum shared they got ripped off similarly to us in 2014 then searched a little more and found 3 serious but apparently genuine complaints on Rip Off Report, this now being the fourth on here. So there are five of us in total that I know of have been ripped off the same way, I wonder how many more??

This report was posted on Ripoff Report on 10/21/2017 10:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/supple-solutions/richmond-other-3199/supple-solutions-two-year-seo-contract-with-6-month-intro-but-zero-results-from-5th-month-1407788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Contract Termination Agreement

AUTHOR: Simon - (Australia)

POSTED: Friday, December 29, 2017

Supple Solutions and ourselves who are GRD Garden Services Pty Ltd trading as GRD Waste which I represent as company director have come to a mutually amicable agreement whereby we have agreed to release one another from contracts providing we retract claims made on this site and another.
Thankyou,
Simon Day
GRD Waste

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