Report: #1064111

Complaint Review: SupportSpace Inc.

  • Submitted: Wed, July 03, 2013
  • Updated: Wed, July 03, 2013
  • Reported By: Kevin l — Austin Texas
  • SupportSpace Inc.
    395 Oyster Point Boulevard, Suite 300
    San Francisco, California

Show customers why they should trust your business over your competitors...

I have been a SupportSpace Inc. "expert" for about nine months now. For the first three months it was smooth sailing. I would take Remote Support calls for SupportSpace who is contracted by GEEK SQUAD and perform various services for Geek Squad customers. Everything was going well until February of this year. On February first they sent out an email that was effective immediately that changed the way that we were allowed to bill. This created a fury within the expert community of 200 or so "experts" as there was no prior warning or training to bring people up to speed.

What followed was even more shocking. The company’s refusal to pay for completed sessions. I contacted the "Community Senior Manager" Monika Aufdermauer to ask about what was going on and what I could do to help make things better. I was meet with distain and disrespect. Ms. Aufdermauer was very confrontational and would not tell me what information was needed to put in the sessions so they would be paid. I asked more questions of Ms. Aufdermauer and she was very rude and unhelpful.

I at this point decided I would not perform any more work for this company as did many other "experts" and I proceeded to find other avenues of income. One month later I was send a payment for $1000.00 dollars. I called the company to find out what was the change of heart and spoke to Luigia Castaneda. Ms. Castaneda seemed to be helpful and said that if I wanted to continue working that they had a new software tool called "The Multi-Purpose Tool" and that would virtually insure the payment of any future completed sessions. Ms. Castaneda also stated that they would notify my and any other "experts" if there was a problem with a session within a week of its submittal. I downloaded this tool and started taking calls again.

I worked for them for the last two months and everything seemed ok until my last payment. When I looked through my completed sessions I was missing $500.00, but it did not show that in the spreadsheet they sent me. I sent them emails and got no answer. I also worked with Ms. Castaneda and resubmitted "blocked" sessions and she agreed in writing that I would be paid for them in my next payment. I checked the spreadsheet and they were not paid to me. I contacted Ms. Castaneda and she said something went wrong in the billing department and she would resubmit my rebills and I would get them the following month. That month came and I did not receive payment for them.

I contacted Ms. Castaneda again and she checked with the billing department and said that they paid me for them. I replied to her email with the spreadsheets and copies of the emails she sent me showing that I had not received payment and I got no reply. I then sent another email and cc'ed Ms. Monika Aufdermauer and got no reply. I then sent another email to both Luigia, Monika, and the billing department and got no reply. 

Now I receive emails stating that I am not going to be paid for legit completed sessions because I did not complete the "correct" session, and that I should had billed for something else. I checked the sessions and they are indeed legit completed sessions.

I pride myself on being an honest man with integrity and to be denied payment for work that took me hours to perform and making the customer happy is reprehensible to me. I have never seen business practices like these before from a company. Changing the rules at the last minute, not paying contractors, not replying to contractors, and treating contractors with hostility and rudeness beyond anything I have ever seen.

I have now seen many other “experts” filing complaints on complaint boards for non-payment and so I know I am not alone. It is my hope that perhaps and attorney would like to take up this case to help literally hundreds of people recover the monies that were withheld from them.

I hope someone can please help us…

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This report was posted on Ripoff Report on 07/03/2013 08:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

More Non-Sense

AUTHOR: starving_broke_tech - ()

I think some missed the point of all this. It is not that Monika is soley responsible but she is the main point of contact and needs to be named in this complaint.

The bottom line is SupportSpace owes many thousands of dollars to their "experts" and they need to pay us.

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#2 UPDATE EX-employee responds

SupportSpace RIPOFF

AUTHOR: raytech70 - ()

Monika Aufemeyer is a problem.  Two years ago a contest was held on who would work the most hours during Christmas / Spring Break and I won both times (21+ hours on each shift).  I was promised an Apple TV as a reward and an iPad, which I never got.

Monika kept telling me she would get with their "legal department" on my prizes but nothing ever came of it.  I won't touch SupportSpace with a 10 foot pole now-- they owe me thousands of unpaid dollars and I do everything I can to ensure SupportSpace and Monika get my input.

THEIVES!  LIARS!  They don't pay you for your work... STAY FAR, FAR, AWAY!!!

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#3 UPDATE EX-employee responds

Didn't get paid...

AUTHOR: JHale - ()

I'm in the same situation. Right now the company owes me around $5,000 for the last month I worked there and there's NO WAY to contact them. I'm going through a horrable finantial situation, because of this. I'm in debt and owe interest to bills I can't even pay. The second to last day they killed the IRC expert chat and then the following day they sent an e-mail stating that all calls are routed through GeekSquad. There was no advance notice.. No nothing... Couldn't call them, because they took the phones off the hook. After a few weeks I was able to get in touch with some lady and I asked about the money they owe me to get hung up on. Right now I have no job and no nothing to go by. I worked for the company for over 3 years it wasn't bad at first, but as time went on their management started getting worse. When I started I went through their University and was required to pass all the tests before I get any calls. I wanted to use my test results and information so it can help me with my future employment and they denied to let me do anything with it. Anyway I'm in a situation where I'm in debt now, because I didn't get my paycheck for the last month. I'm out of a job and still searching, but no luck so far.

I just want my $5,000 and University documents.

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#4 Author of original report


AUTHOR: Kevin l - ()

I finally got a call from support space. The call was from Monika Aufdermauer. She was very upset that her name had been mentioned in this report and wanted me to remove her name, as she was trying to get another job. Seems SupportSpace Inc. is going under now that they have run the company into the ground.

Though I can simpathise with Ms. Monika Aufdermauer to a certain point, she may not have been the person at the top of the totum pole but she was the manager that over saw we "experts". I have heard many times that it was just orders and I had no choice, but if you see someone or a group of someones doing things illegal or immoral then it would had been nice to had seen some personal integerty out of Monika Aufdermauer. But instead she towed the line and followed orders while we all were getting screwed in the process.

I think it is interesteing that the day after Monika Aufdermauer threatened a law suit to me that a rebuttal shows up to exonerate her.

But as yet no one else from the company has tried to make good on the monies withheld from me and we are all getting screwed as SupportSpace circles the drain.



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#5 UPDATE EX-employee responds

Close, but not quite.

AUTHOR: ScammedBySadler - ()

I was a company owner who also had missing payments. I do want to set a couple of things clear in this. The blame is not to be placed on Monika Aufdermauer. She has the unfortunate luck of being the face of SupportSpace, and has for the 3 years I was a part of the company.


  She has gone above, and beyond with trying to right the wrongs done by the company, and Geek Squad. There have been times that i've experienced emails going unanswered, but when i've called or chatted via skype she's gone above and beyond to get answers and results. The above person mentions she was rude, and not open with answers- She has answered any questions i've had that she had answers to. I believe much of this is because she too is kept in the dark on things.


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