• Report: #407910
Complaint Review:


  • Submitted: Sun, January 04, 2009
  • Updated: Thu, June 18, 2009

  • Reported By:Loon Lake Washington
941 Pearl St. La Jolla, California U.S.A.

SUPREME BRANDS - Kept my debit card number from free trial offer and continued billing me at 16 times original rate. La Jolla California

*UPDATE Employee: Nothing that Occured was Illegal - You Agreed to Terms & Conditions when you signed up for the Trial Offer

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Supreme Brands offered a pill product on Rachel Ray's show using a "free trial offer" charging only the $4.95 shipping fee. The pills did not perform as promised and I did not reorder or recontact the company again. On my next month's bank statement a charge for $78.91 appeared from the same company but I did not catch it as I did not expect it. 4 weeks after they charged that huge amount to my card, another 2 bottles of pills arrived. The delay was undoubtedly to ensure they had gotten my money long before I noticed it. They had charged my card long before shipping these items, which I never ordered to begin with. I believe that is an illegal act.

Loon Lake, Washington
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

This report was posted on Ripoff Report on 01/04/2009 03:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/supreme-brands-/la-jolla-california-92037/supreme-brands-kept-my-debit-card-number-from-free-trial-offer-and-continued-billing-me-407910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Nothing that Occured was Illegal - You Agreed to Terms & Conditions when you signed up for the Trial Offer

AUTHOR: Devin - (U.S.A.)

Dear Mike,

It is apparent from reading your complaint that you did not read the terms and conditions that you agreed to when you ordered our trial offer.

Our terms and conditions are listed in clear, visible language on the order page and must be agreed to in order to finalize your order (if you do not check the "I Agree to the Terms & Conditions" box, the order will not process).

The terms and conditions do explain that what you are signing up for is a free 15-day trial offer where you will pay only shipping and handling to have a one-month suppy of product sent out to you. You will have 15 days from the date your trial ships to try the product and determine if it is right for you. If you are unhappy with the product you just need to contact our 24/7 customer service department to close your account within the trial period and you will not be billed or shipped anything else. If you are happy with the product, do nothing and when your 15-day trial ends you will be billed at the regular price for the shipment you received. If you leave your account open we will send you a new one-month supply of product at the regular price every 30 days from your original order date.

These terms and conditions are also sent to you immediately after ordering in a confirmation email.

If you were unhappy with the pills you should have followed the terms you agreed to and contacted us to close your account - you would not have been billed or shipped anything else. As you did not contact us, your account was still open and when the trial ended you were billed for the original shipment (exactly as the terms and conditions you agreed to state) - as the account was still open 30 days later you were billed for and sent another one-month supply (exactly as the terms and conditions you agreed to state).

It is not our fault you agreed to the terms and did not read them.

Customer Service Manager
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