Complaint Review: Supreme Brands, LLC - Ontario California
- Supreme Brands, LLC 2260 South Haven Ave, Unit E Ontario, California United States of America
- Phone: 1-877-889-6264
- Web:
- Category: Tobacco Companies
Supreme Brands, LLC Scam company- buyer beware. Many questionale practices Ontario , California
*Author of original report: New to site, don't know how to private message.
*UPDATE Employee: Attention: Kay, I apologize!
*Author of original report: Please Reread
*UPDATE Employee: We apologize!
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My experience- Called and cancled within time period. Which I now, after reading all these reports, fully believe they got and was done and they decided to ignore to try and get more money.
We renewed our cards shortly after that so new numbers (thankfully, so they never could charge our cards)
Was never contacted again until the account was sent to 'collections'. Contacted them when emailed saying the account was being sent to collections months later and was refused a higher manager to talk to. Supposedly I was talking to a supervisor with no one above them, then when I called back from the same number they didn't pick up, so I hung up and called from another number which immediatly was picked up- and who was also supposedly a supervisor with no one above them, but then was at the same call center at the original person I talked to.... I was refused a number to call collections myself or to be transfered there to discuss the account with collections, and was refused to talk to anyone but customer service. I was told they tried to contact us 'multiple times' previously (never contacted) but when I asked for dates and ways (aka, email, phone, snail mail) was refused the info.
I've talked to my attorney and legally this company doesn't have a leg to stand on and is obviously not legitament.
Buyer beware- complete scam/ripoff.
This report was posted on Ripoff Report on 04/29/2010 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/supreme-brands-llc/ontario-california-91761/supreme-brands-llc-scam-company-buyer-beware-many-questionale-practices-ontario-cali-598303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
New to site, don't know how to private message.
AUTHOR: Kay - (United States of America)
SUBMITTED: Thursday, May 06, 2010
I'm new to this site and am unsure how to private message on it. Can you tell me how or give me an email that will contact you, Yashica, specifically? I would love to update this report with a positive conclusion.
#3 UPDATE Employee
Attention: Kay, I apologize!
AUTHOR: YashicaSupreme - (United States of America)
SUBMITTED: Wednesday, May 05, 2010
Dear Kay,
I apologize a million times if you thought you were mistreated. Like I mentioned before I
will insure you are refunded for any charges on your account - so please do
contact me at your earliest convenience so I can see what kind of assistance I
can offer you. Or
you can send me a private message on this site with some of your order
information (i.e. Order #, Name, etc.) and I will be happy to pull your
information and contact you to assist you.
If I do not hear from you it is obvious you are not looking to resolve anything but to post complaints. We believe we have done our best to further assist you. Thank you!
Sincerely,
Yashica
Supreme Brands, LLC Complaints Department
#2 Author of original report
Please Reread
AUTHOR: Kay - (United States of America)
SUBMITTED: Saturday, May 01, 2010
Your reply wasn't appliable in response to what I posted. Please reread what I wrote.
#1 UPDATE Employee
We apologize!
AUTHOR: YashicaSupreme - (United States of America)
SUBMITTED: Friday, April 30, 2010
I apologize for the inconvenience this may have caused you. If you are unable to reach a representative by phone we do list email support on our website under the "CONTACT" link at the bottom of the page - simply go to http://www.secureordertrack.com/secure/knightsticks/contact.html and follow the email hot-link to contact us that way (we do respond to all emails within 24-48 business hours).
Or you can send me a private message on this site with some of your order information (i.e. Order #, Name, etc.) and I will be happy to pull your information and contact you to assist you.
Sincerely,
Yashica
Supreme Brands, LLC Complaints Department
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