Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #322263

Complaint Review: Surepoint Lending - Louisville, Kentucky

  • Submitted:
  • Updated:
  • Reported By: annapolis Maryland
  • Author Confirmed What's this?
  • Why?
  • Surepoint Lending 9721 Ormsby Station Rd Suite100 Louisville,, Kentucky U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I received a mortgage offer from Surepoint thru Lending tree.com
(one of 6 ). My initial contact was with aClint Collier,who assured me there were no up front fees,because they were 'lenders not Brokers" .This he restated over and over again ,being sure to let me know the others were all rip offs. I was up front with them about some credit issues ,but had the documentation and proof items had been satisfied. I produced document after document that "the underwriters" required. Since we were going FHA the "guidelines" were many.I received the first tentative good faith estimate via email.

First the loan amount was 35,000.00 more than I needed. They told me this was a way to cover everything we needed to do and it would be readjusted for closing.My payoff is 194,000.00on my current loan.There was a 2095.00amount in the origination fee area . I questioned it, and Clint responded by saying FHA required that fee because my credit score was below 680.

after working with these guys for 2 more weeks,it seemed we were getting close to closing. "We need to move on this Im trying to close by the end of the month so you can skip 2 payments" was Clints remark on the phone just before he emailed me an updated good faith estimate.I received the email and under the loan discount area was a fee for 2658.00. What a surprise!!! No up front fees.

I got on the phone and challenged it imediately. Clints comments to me were "This is a new thing from FHA ,just in the last few days,even loans that had locked in and were underway,now need to pay this fee. Sorry,There is nothing we can do about it,it's FHA ,it is a federal law."I fortunately have saved and hard copied all of the email that went back and forth between us.

That morning I contacted a good friend who is a HUD FHA employee. He assured me that FHA does not have ANY feesor regulate loan interest. I was told that is stricktley left up to the lender and borrower.I told clint via email, I didnt liked being lied to and to withdraw the loan. His email back stated that he was offended by my comment, that he was a straight shooter and he was following guidelines on the price sheet and was only doing what he was told to do. His comment continued to say I was causing trouble because I was still upset about Benchmark out of Dallas Texas doing the same thing.

These guys will tell you anything. Anyone trying to refinance needs to take the time to read thru everything, even if it takes you 2 days to do it. I am tired of the lies and especially when they tell you its a federal law. I have been in contact with my lawyer and I am also filing complaints in South Carolina and Kentucky ( where they are ) with the state dept. of consumer affairs. Anyone wronged by these people need to do that. The state will respond quickly and swiftly,I have gone this route in the past and it works. Also keep all emails and correspondence , keep a small diary.

Paul
annapolis, Maryland
U.S.A.

This report was posted on Ripoff Report on 03/29/2008 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/surepoint-lending/louisville-kentucky-40223-4027/surepoint-lending-liars-louisville-kentucky-322263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Author of original report

Still at it

AUTHOR: Pawley - (U.S.A.)

POSTED: Tuesday, May 06, 2008

I read your rebuttle and as with the loan you twist information. I have filed complaints with Kentucky and South Carolina consumer affairs ,they have hard copy of Mr. Colliers emails stating the fees were regulated by FHA and it was federal law.

Respond to this report!
What's this?

#1 UPDATE Employee

Response to Paul's Complaint

AUTHOR: Customer Care - (U.S.A.)

POSTED: Tuesday, May 06, 2008

Paul,
I have reviewed the email correspondence and have spoken with the people involved on your loan. I have broken out each of your complaints for easy reading and responded with our findings. We are sorry to hear that you were not satisfied, but feel we communicated the terms of the loan and circumstances of the loan process as best we could.

Complaint:
No upfront fees
Response:
Upfront fees are considered out of pocket expenses charged before the closing of the loan. Customers are asked to pay fees to the mortgage company to process their application before they even have an approval. These upfront fees are often referred to as application fees and rate lock fees. SurePoint Lending does not charge upfront fees. There are closing costs associated with the loan that are paid at the time of closing. We never suggested there would be no closing costs with the loan.

Complaint:
Loan amount $35k higher than needed with an origination fee.
Response:
Customer requested some debt to be paid. Also included room for closing costs, escrow set up and possible pre-payment penalty payoff. The loan amount is adjusted through the process as we receive documentation and confirm numbers.
There was a 1% origination fee, but that is a fee the company charges to originate the loan, not something required by FHA. The cost charged to the borrower because of credit score is addressed next.

Complaint:
Worked for two weeks getting close to closing, got a new good faith with loan discount.
Response:
We did have to work for a couple of weeks with the loan before re-disclosing. There were issues on the credit report that we were working to clear for the customer, at no charge. We also had to clarify and confirm the property use. The customer was buying in one state, claiming that as a primary residence, but was living and working in another state.

There was a discount fee charged. There is a fee charged by investors, based on credit score. We did not know that fee until the credit report was updated. As mentioned above, we were working to improve the credit report to offer more beneficial terms to the customer. Again, we did this at no charge.

Complaint:
Emails stating fees charged were regulated by FHA and a federal law.
Response:
I have reviewed the emails. Never did we state rates or fees were federal laws or regulated by FHA.

We discussed FHA underwriting guidelines as well as our investor guidelines, and stated that we had to follow those. We stated
In the email that FHA loans were difficult, and charges and fees were set forth in our pricing guidelines.

Thanks,
Please contact me if you would like to discuss further

Customer Care
866-249-9385

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now