• Report: #1001891
Complaint Review:

Surewest Communications

  • Submitted: Wed, January 23, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: trbenitez — California United States of America
Surewest Communications
Internet United States of America

Surewest Communications moving out of their service area will cost you! Sacramento, Internet

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Do not use Surewest for internet services or anything else. I signed up with Surewest for high speed internet. A few months later we purchased a new home. When we called Surewest to transfer our service to the new location we were told they did not service the location so we had to cancel. They then charged us a $160 early termination fee. When I called customer service to say that we did not intend to cancel but we were told they didn't service our area they said that they still charge the fee even if you move. They do not notify you of this up front. I would never have signed up with them if I did knew they would charge you for moving somewhere else. Frontier Communications waived the fee when we moved out of their service area. Shame on you Surewest!

This report was posted on Ripoff Report on 01/23/2013 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/reports/surewest-communications/internet/surewest-communications-moving-out-of-their-service-area-will-cost-you-sacramento-inter-1001891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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