• Report: #640964
Complaint Review:

Surplus and Adventure

  • Submitted: Wed, September 15, 2010
  • Updated: Wed, September 15, 2010

  • Reported By: reaver — bristol Internet United Kingdom
Surplus and Adventure
Coneybury Farm Shop Complex Internet United States of America

Surplus and Adventure www.surplusandadventure.com RIDICULOUS! Internet

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Recently, I ordered a rucksack from this company. The site seemed reputable with all the usual icons for site security etc. The site even has a customer satisfaction gaurantee!

2 days after ordering, my account was billed for the correct amount and I thought all was well.........2 weeks later, no sign of my, apparently "in stock" item.

I emailed surplus asking where my item was and they openly admitted that the item had not even been shipped yet, despite taking my money! they told me that I should wait a further 5 days, without giving me an explaination for why??? I waited and still no bag. I sent a further email asking for a refund and cancellation. I have still not heard anything back from surplus and adventure and my email was sent 2 days ago.

Having read other reviews since my problem, it seems this is in no way an isolated incident. It seems many have neither recieved a refund or their products. Surplus and adventure are completely incompetent/corrupt.


This report was posted on Ripoff Report on 09/15/2010 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/surplus-and-adventure/internet/surplus-and-adventure-wwwsurplusandadventurecom-ridiculous-internet-640964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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