Complaint Review: Suwanee Service Station - Suwanee Georgia
- Suwanee Service Station 3237 Lawrenceville-Suwanee Rd Suwanee, Georgia USA
- Phone: (678) 765-8588
- Web: http://www.suwaneeservicestation.co...
- Category: Auto Repair Service
Suwanee Service Station Overpriced, Poor Customer Service Suwanee Georgia
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My son brought his 2011 Nissan Sentra to Suwanee Service Station with a leaking cylinder on the left rear drum brake system. He was quoted $589 and change for the repair, which seemed excessive in my opinion. Unfortunately, he informed me of this only after he had commissioned the work and when I called the shop to inquire, learned they had already begun the work.
I accompanied my son to pick up the car upon completion and asked to see the bill. The itemized cost of the parts alone--for both rear brakes--two sets of brake shoes, 2 brake cylinders, 2 sets of brake springs, clips, etc. and 2 brake drums, as charged by the shop, totaled $379. This was $104 more than the retail AutoZone price obtained from that company's Website for the same or equivalent parts! Auto service shops, of course, obtain parts for a discount. I called this to the store management's attention in the hope of negotiating a more equiable price, but the manager would not give an inch even for the sake of goodwill and rather arrogantly chose to argue the point.
I paid the bill in full, being over a barrel, so to speak, but promised never, ever to do business with this shop again. In my opinion, they took advantage of my son's inexperience with auto repair.
This report was posted on Ripoff Report on 05/22/2016 08:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/suwanee-service-station/suwanee-georgia-30024/suwanee-service-station-overpriced-poor-customer-service-suwanee-georgia-1307082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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