Complaint Review: SWAPALEASE.COM, NOLI HOLLEY, SCOT HALL, ANDREW HALL - Cincinnati Ohio
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- Author Confirmed
- SWAPALEASE.COM, NOLI HOLLEY, SCOT HALL, ANDREW HALL WWW.SWAPALEASE.COM Cincinnati, Ohio U.S.A.
- Phone:
- Web:
- Category: Advertising / Deceptive
SWAPALEASE.COM, NOLI HOLLEY, SCOT HALL, ANDREW HALL - LOTS OF PROMISES MADE - NONE KEPT - HIGH PRICED RIPOFF - LOTS OF MISINFORMATION GIVEN BY SERVICE REPS. Cincinnati Ohio
*Consumer Comment: There are many better and more cost effective ways to advertise your vehicle.
*Consumer Comment: Problems getting out of your lease
*Consumer Comment: High Percentage of swapalease complaints to BBB do not get resolved
*UPDATE Employee: Swapalease.com maintains an A+ Rating with the Better Business Bureau
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In June of 2008, I decided I was going to attempt to 'exit my lease early' and begun looking for services to advertise my vehicle lease. After doing some research with my lease company, I found out about swapalease.com
Initially, I signed up for the $99 advertisement, which seemed a little expensive, but fairly reasonable, since a website should, 'in theory', match me up with people who are looking to do a short term lease as long as we could work out amicable terms.
After a month or so of advertising on swapalease, I was contacted by Noli Holley of swapalease.com - he was offering me a 'special deal' to get my vehicle MAXIMUM EXPOSURE. Noli made lots of promises, including the ability for people to contact me directly and lots of exposure in the newsletter (which turned out to be electronic and wasn't much of a newsletter in my opinion). He really convinced me that this was going to 'move my vehicle fast'. I bit on this obvious high pressure sales tactic. When I spoke about Mr. Holley's competitor (leasetrader.com) he was critical of the service they provide and he assured me that swapalease was the much better option. I had been considering leasetrader.com at the time to supplement my swapalease ad, but he talked me out of it. It turns out the 'special deal' was another $450 cost on top of the $99, I had already spent, but since Mr. Holley convinced me that this would maximize my inquiries and contacts about the vehicle I was attempting to sell. So, FOOLISHLY, I signed on the 'dotted line'.
About a month later I still had NO inquiries, not even ONE question from one potential buyer. I inquired about this and I was told sometimes it takes longer than others (which I understand to a point). As time marched on, it turned into MONTHS that the Ad was running and still NOTHING, not even one question or inquiry (altho' it 'appeared' people were viewing my ad, but none of which were 'registered users'). To this day (over one year later) I still have not had one registered user look at my ad.
After a few months of NOTHING, I started to question swapalease and they were not even responding to my questions and inquiries. Funny how the communication ends when the sale is made.
Finally, I was FED UP. So I filed a complaint against them with the Cincinnati BBB. This opened a dialog, but the dialog was useless. They simply defended themselves by saying that they were providing the service they said they'd provide and that their are no refunds, and they were unwilling to negotiate. This 'back and forth' correspondence went on for months and nothing happened. The person who I was in contact with was Scot Hall. He was some sort of VP. All he did was defend and did not answer a lot of questions I would pose to him via the BBB. At one point, they removed my custom photo and replaced it with a stock photo. When I inquired about it, they simply did not answer why they removed my custom photo. I have tons of correspondence, 'back and forth', with me asking questions, and Scot Hall simply stating that they provided a service and they would be sticking to their policy of no refunds.
After many months of this back and forth dialog, the Cincinnati BBB simply closed the complaint stating it was 'administratively closed'. As far as I was concerned, the BBB did nothing but act as a messenger, which also aggravated me.
In the 13 months that my AD ran on their website, I only ever got TWO inquiries. And, as it turns out, both of them were from 'out of state' (meaning they didn't reside in my state). As it turns out , my lease company does not allow leases to be transferred 'out of state'. Swapalease knows this, yet they failed to disclose this information to me.
And, finally my AD was closed after 13 months because they said my lease company does not allow leases to be transferred within one year of the lease end date. Swapalease also knows this to be true, but again failed to notify me of this fact when I placed the Ad.
I feel that swapalease.com's sales tactics are deceitful and a lot of information is simply not shared to customers via omission. I spent $550 of my hard earned money for NOTHING. In my opinion, they are not to be trusted.
BUYER BEWARE. Do not be fooled by swapalease.com's sales tactics and empty promises. All that will result is your wallet becoming emptier.
Disgruntled swapalease.com customer
Port Matilda, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 07/13/2009 12:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/swapaleasecom-noli-holley-scot-hall-andrew-hall/cincinnati-ohio-45201/swapaleasecom-noli-holley-scot-hall-andrew-hall-lots-of-promises-made-none-kept-469090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
There are many better and more cost effective ways to advertise your vehicle.
AUTHOR: Larry - (United States of America)
SUBMITTED: Wednesday, September 22, 2010
Perhaps some people have gotten out of a lease via swapalease, but it's really overpriced in my opinion. The salesmen are very personable, smooth talkers who will email and call you incessantly to try to get you to run an ad. They do their job well, and that is to get you to believe that swapalease will move your car quickly so you will buy an ad. I made the mistake and did.
I paid a $300 non-refundable fee to post my leased 2008 Acura MDX. We were having to adjust things financially and just wanted to be out of the lease without having to pay large penalties to the lease company or take a big hit on our credit. Four weeks went by after posting and nothing. Zip, zero, nada. Not even a single question about my ad. I posted on Craigslist a week after I posted to swapalease. Craigslist cost me nothing except 20 minutes of my time to post the ad with four pictures. I immediately started receiving phone calls and sold it 3 weeks later. I let the buyer know that the vehicle was leased and they were able to buy out the lease directly from Acura Financial who transferred the title to the buyer. Simple.
Good BBB rating or not, I think that swapalease is extremely overpriced for the amount of advertising exposure received. What they are doing is apparently legal, but I don't think it is really ethical. Not many people have even heard of swapalease, so I don't think they're the first place someone will go to find a car. IMO, save your money and advertise on other cheaper or free sites that are well known, like Yahoo Auto or Craigslist. If your vehicle is priced right and in good condition, someone WILL buy it. I will never recommend swapalease to anyone. Ever.
#3 Consumer Comment
Problems getting out of your lease
AUTHOR: Carlover66 - (United States of America)
SUBMITTED: Tuesday, May 25, 2010
I found this report just doing a general search on the internet. My cousin has used this company before to get out of his BMW. He said the transfer went through with no problems at all. I guess it just comes down to who your leasing company is and what kind of deal you're offering. I've looked at swapalease before. They are an advertiser. If no one wanted your car then I'm not sure if you can place the blame solely on them. As for the people who inquired to you being out-of-state...I know I wouldn't care where they were as long as I got out of the lease if that was what I wanted to do. All I know is that I know someone who used this company with the desired results. In the end...I think I would be more upset with myself for having something nobody else wanted.
#2 Consumer Comment
High Percentage of swapalease complaints to BBB do not get resolved
AUTHOR: Marcus - (U.S.A.)
SUBMITTED: Thursday, November 26, 2009
Swapalease can tout their A+ rating with the BBB all they want. The bottom line is even though more and more people are complaining to the BBB about swapalease they aren't resolving those complaints. Almost half the complaints to the Better Business Bureau in the past 12 months have been "Administartively Closed". This is done because the BBB determines that after the business and the complainant have traded reponses 3 times that no resolution will be attained. So even though swapalease makes a big deal about their A+ rating with the BBB just remember they are only batting .500 in resolving these complaints.
#1 UPDATE Employee
Swapalease.com maintains an A+ Rating with the Better Business Bureau
AUTHOR: Swapalease.com - (U.S.A.)
SUBMITTED: Tuesday, July 14, 2009
Swapalease.com has been a Better Business Bureau Accredited Business since 2001 and maintains an A+ rating the highest rating possible with the Better Business Bureau. This rating takes into account any and all complaints by consumers.
To maintain a BBB Accreditation, Swapalease.com must meet certain standards, including a commitment to make a good faith effort to resolve any consumer complaints.
Testimonials from our satisfied customers are added to our site daily. To view what recent Swapalease.com users had to say about out service, visit http://www.swapalease.com/help_files/generalTestimonials.asp.
We are confident in our products and services and our commitment to our clients. In fact, to further prove our commitment, mention this report and receive $50 off your listing or a complementary upgrade. Our entire team at Swapalease.com is looking forward to earning your trust by providing excellent service and support with your lease transfer.
To receive this special offer or for more information about Swapalease.com, please call 1-866-SWAP-NOW or e-mail us at support@swapalease.com. We are here to assist you with any questions or concerns you may have.
Swapalease.com would like to address some of the points from this specific complaint below. We will not disclose the name of this client due to our privacy policy.
1. This anonymous client learned of Swapalease.com through her leasing company which strongly indicates that our system not only works, but also that Swapalease.com is the recognized leader in the industry, which is based on providing a high level of customer service.
2. This client states that he/she spoke directly with the leasing company prior to signing up with Swapalease.com, and the client agreed in writing that she was aware of and understood the lessor's rules regarding transfers.
3. Swapalease.com cannot and does not guarantee success in any way, shape or form regardless of exposure level and/or amount paid. This is clearly communicated when signing up for the service. Success can depend on many factors including, but not limited to, buyer demand, the current market, lease terms, monthly payment, etc.
4. Swapalease.com does not remove or edit a client's photos unless it is at the client's request.
5. Swapalease.com followed all BBB policies and procedures and the case in question was ultimately closed because the client failed to respond.
6. Swapalease.com posts all leasing company lease transfer policies and/or restrictions on our web site for public view.
Special note: Swapalease.com does not support lease transfers without your leasing company's knowledge or the sub-leasing of your leased vehicle.
Swapalease.com is the world's largest lease marketplace and the pioneer in online lease transfers. We have been in business for ten years and look forward to continuing to exceed our clients' expectations in the future.
Please visit www.swapalease.com or call us at 1-866-SWAP-NOW for more information.
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