Report: #1330892

Complaint Review: Swat Environmental

  • Submitted: Fri, September 30, 2016
  • Updated: Fri, September 30, 2016
  • Reported By: ChinaBelly — Fenton Michigan USA
  • Swat Environmental
    2631 Eaton Rapids Rd
    Lansing, Michigan
    USA

Swat Environmental Completely incompetent Lansing Michigan

*UPDATE Employee: This information is false

Show customers why they should trust your business over your competitors...

Stay away from this company. From start to finish, they proved incompetent and uncommunicative. 

We hired Swat as part of a purchase agreement when we sold our home last April. We should have known we might have problems when they failed to show up for the first scheduled appointment, but we just wanted the work done so we could close on time.

When we finally rescheduled, the installer couldn't complete the job because he couldn't make the electrical connection, although the original quote should have anticipated this. We had to then hire an electrician to finish the job--at a significant cost, of course. It was a headache, but it finally got done (we think...never saw results from final testing?)  We had already moved overseas well before the job was done.

Here's where the fun begins. We received an email invoice for $100. I paid it. Then 2 months later we received another invoice. It was the same invoice #, same line items, but different $amounts. The total now was $499. This was accompanied by calls from Ashley in the (I assume) billing dept. She was lovely (*sarcasm*).

I left 2 voicemails for Ashley. No calls back. I emailed the customer service. No response. Now they call every month or so at 1am our time, leaving nasty messages. They can't explain why we have two invoices for very different amounts. Complete incompetence.

Beware and stay away to avoid a huge headache.

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This report was posted on Ripoff Report on 09/30/2016 05:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/swat-environmental/lansing-michigan-48911/swat-environmental-completely-incompetent-lansing-michigan-1330892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

This information is false

AUTHOR: Swatrep - (USA)

I am Ashley and worked directly with this customer I never avoided their calls or emails. I told this customer on numerous occasions that there was an error in our automated billing system and it sent out an invoice with the incorrect amount in error. I explained to them they had a proposal with the price, they spoke to the sales rep on many occasions and they were fully informed on what the price for a radon system was. Technology at times can go wrong and that is what happened here. I sent emails and apologized many times so I am not sure why a complaint was posted. The home tested good and there should be no other issues. The job was rescheduled, because our installer had some personal issues to deal with and could not make it in to work. In regards to the electrical, we do also put on our proposals that wee connect to an existing circuit and if we can't then an electrician needs to be hired, but that is not something we include because we are not electricians, but we do inform people on all our paperwork. I do apologize again that there were problems and things didn't go exactly as planned, but sometimes that does happen no matter how hard we try to make sure it doesn't. If there is anything I can do here, please let me know. Thank you.

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