Report: #1230240

Complaint Review: Swinomish Casino

  • Submitted: Tue, May 19, 2015
  • Updated: Tue, May 19, 2015
  • Reported By: Bill W. — Surrey British Columbia Alabama Canada
  • Swinomish Casino
    12885 Casino Drive
    Anacortes, Washington
    USA

Swinomish Casino Dallas Widmark Lodge Manager Threats and bullying Anacortes Washington

Show customers why they should trust your business over your competitors...

I left this review on Tripadvisor about Swinomish Casino, RV Park, Bingo Hall and Lodge 12885 Casino Drive Anacortes WA 98221, which has resulted in me receiving a threading phone call to my home from Dallas Widmark (Lodge Manager) and being banned from Swinomish. Swinomish will go to any lengths to manipulate their ratings and travel reviews.  To a point where they will ban people who post a review they do not like, you have to wonder what they do to get so many positive reviews? You will see in his response on Tripadvisor he confirms the review as correct.  After I reported the threats to Tripadvisor and the banning from Swinomish I found out my account with TripAdvisor had been disabled.

This review is my first hand experience and is meant for my fellow travelers and RV’ers. I do not expect any action by Swinomish as their responses to my reviews has been inappropriate in the past
They charge RVs to park, $10+ in their parking lot, they do not charge cars. I do not understand why they want to send customers to other RV friendly Casinos, which are close by. Their RV Park is substandard.
They have become RV unfriendly and have redesigned their parking lots making it difficult to park RVs or any over sized vehicles.
They have no washrooms (or services) in their RV Park, I have witnessed some disgusting activity by RV’ers that did not have adequate self contained RVs. It is a long walk to the lodge to use the washroom and at night the sprinklers may be on, you can hear them but cannot see them.
The RV Park has low power, which can damage the electronics and electrical systems in your RV.
Most food is spicy, I think due to their customer base of Mexican/Spanish customers.
They supply coffee whiter not milk in the Casino and Bingo Hall for coffee. They do have free soft drinks in the Casino located by the Sports Bar.
There is a busy train track that runs beside the RV Park, behind the Lodge, that sounds its horn, night and day when it crosses the Rail Bridge.
There is a large A/C about the size of a city bus at the rear of the Lodge that can be quite noisy, making it difficult to sleep in the RV Park.
There is a sewer treatment building just west of the RV Park. The smell can be quite strong around the Bingo Hall and RV Park when the wind is blowing in their direction.
From time to time they have live entertainment on the stage in the Casino that can be extremely loud I carry earplugs to protect my hearing.
They have some very nice people working in the Bingo Hall.

  • Stayed January 2015, traveled as a couple
    • Location
    • Cleanliness
    • Service

Was this review helpful? Yes 36

 

Ask Bill W about Swinomish Casino & Lodge

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dallas W, General Manager at Swinomish Casino & Lodge, responded to this review, 3 weeks ago

Thank you for reposting your review.

Unfortunately there will be no immediate action on the construction of an rv building, the increase of individual site power capacity, the relocation of HVAC equipment at the back of the property, or a new sports bar menu, nor is there a plan to turn our RV Park into a free park. Should you decide to return, please be aware that upon your return you will discover these aspects of our property unchanged. Hopefully this is helpful in your decision to return or not.

We here at Swinomish Casino & Lodge aim to provide memorable hospitality & gaming experiences to each and every guest with our guest service & array of amenities. We take great pride in our successes, and enjoy reading positive reviews from our guest on this site and others.

Best Regards,

Dallas Widmark
Lodge General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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This report was posted on Ripoff Report on 05/19/2015 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/swinomish-casino/anacortes-washington-98221/swinomish-casino-dallas-widmark-lodge-manager-threats-and-bullying-anacortes-washington-1230240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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