Complaint Review: Swipe Auctions - Internet Internet
- Swipe Auctions Internet United States of America
- Phone:
- Web: SwipeAuctions.com
- Category: Miscellaneous Companies
Swipe Auctions MISLEADING! BUYING A PRIVLEDGE NOT A SAVINGS, Internet
*UPDATE Employee: SwipeAuctions
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OK, so I go on this website and it is talking about how great it is showing all sorts of pictures...Obviously to get your attention! But as they say read the small print! I did not completely understand the whole process...Obviously, because I filled everything out and after filling out the credit card info..BAM 159.00 is charged to my card! No, are you sure or this is what we are charging and why? So I went to a live chat window and asked every question I could think of...why? 159.00? How exactly does this work? I even asked, so let me get this straight I bought 159.00 worth of points? YES, YES (their response) I will get 159.00 worth of merchandise? answer:YES I say ok but my credit card will not be charged without authorization right? answer: Right
Well, they failed to mention that with each bid you make you pay! I mean EVEN if you do not win....This is just a privledge to bid...You do not win you still lose your money. In about 1 minute 159.00 is gone! and after asking I still got ripped off! I guess they figure, if you do not ask specifically DON"T TELL. When I tried to contact them again and repeated, I asked questions before I bid why, was I mis-informed...They continually responded how can I help you? So they play stupid! No 100% guarantee as claimed TOO DIFFICULT to get help! I feel stupid! But at the same time I would only expect that if I ask questions and tell you, make this clear..You do. HORRIBLE CUSTOMER SERVICE!!! BEWARE just another SCAM! When will custome service have HONESTY AGAIN???????
This report was posted on Ripoff Report on 10/03/2010 12:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/swipe-auctions/internet/swipe-auctions-misleading-buying-a-privledge-not-a-savings-internet-647138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
SwipeAuctions
AUTHOR: SwipeBids - (USA)
SUBMITTED: Wednesday, October 06, 2010
Good Afternoon Kim,
My name is Jennifer and I am the Head of Customer Service for SwipeAuctions. I am very sorry to hear you have had a negative experience with our company. As you stated you feel you were not provided with sufficient information on how our site works, please visit the few links below:
About Us: http://www.swipeauctions.com/aboutus.php
FAQ's: http://www.swipeauctions.com/faq.php
Strategies: http://www.swipeauctions.com/content.php?content_id=MQ==
Terms and Conditions: http://www.swipeauctions.com/content.php?content_id=NA==
I would also like to assure you we have no intention of misleading any customer as we do mention our fee in several places including a disclosure directly above the "Start Bidding" button which finalizes the registration.
Please contact me personally at jennifer@swipeauctions.com as I will gladly assist in providing you a positive resolution regarding your concern of a refund or any other issue.
Within the email please include your first/last name, user name, email linked to your account as well as the link to this post.
Regards,
Jennifer
Head of Customer Service
Our Winners: http://www.swipeauctions.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipeauctions.com/world_vision_charity.php
Our Customer Service Page: http://www.swipeauctions.com/contact.php
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