• Report: #875041
Complaint Review:

Swiss Colony

  • Submitted: Fri, April 27, 2012
  • Updated: Fri, April 27, 2012

  • Reported By: Azsaguaro — Tucson Arizona U.S.A.
Swiss Colony
Internet United States of America

Swiss Colony They did not credit my Debit Card on an order I had canceled, after I had been charged for the order (on my Debit card), and promised that my Debit Card would be credited the full cost of item (1 Mint, Internet

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I ordered a Mint Torte from Swiss Colony as well as a Cheese and Sausage Box from Swiss Colony on the Internet.  I called their 1-800 number and used my Debit Card.    My Debit card was charged for both items.  After several weeks the Sausage and Cheese box arrived, but the Mint Torte did not.  I checked the order status on the internet, and it showed a delay, even though I was charged. 

I called thye 1-800 number for Swiss Colony, and thjey confirmed that yes, there had been a delay due to the fact that they were waiting for a colder teperature to deliver, ot the Torte would melt.  I waited another week, then called and decided to cancel the order.  I was told that my debit card would be credited the $24.95.  After several more weeks I called and asked about the Debit credit, and why my card had not beenm credited, the representative after some time of stuttering said that it takes 6 to 7 business days.  

After the 6 to 7 business days, I called and aked why my card still was not credited.  They told me that it had been on April 20th, and it takes a week for the credit to go through to the card.  I waited the week,, still no credit on Debit card.  I called and they said I had been credited $4.  I told them hold on, I was told I would be credited $24.95 which is the cost of the Mint Torte. 

She went to check and after Stuttering some  said it only shows you a credit of $4 and your card was not charged.  I told them I had checked .  She said, where is the bank statement.  I told her, it is a debit card !!!  After more argument which got no where, I said fine, I would bwe reporting them for consumer fraud, and that they had lost my business!!!!

This report was posted on Ripoff Report on 04/27/2012 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/swiss-colony/internet/swiss-colony-they-did-not-credit-my-debit-card-on-an-order-i-had-canceled-after-i-had-be-875041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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