Complaint Review: SWITZER MAIDS LLC - Fort Collins Colorado
- SWITZER MAIDS LLC 231 Jefferson Street Fort Collins, Colorado United States of America
- Phone: (970) 581-1319
- Web: switzermaids.com
- Category: Cleaning Services
SWITZER MAIDS LLC Scam or completely incompetent Fort Collins, Colorado
*REBUTTAL Owner of company: fix this issue
*UPDATE EX-employee responds: Ex-Employee
*REBUTTAL Owner of company: refunded moneyD
*REBUTTAL Owner of company: refunded money
*REBUTTAL Owner of company: ??
*REBUTTAL Owner of company: refunded money
*Author of original report: Refund not good enough
*REBUTTAL Owner of company: fully refunded
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Switzer Maids posted a deal on Living Social and I purchased a 4 room house cleaning special. My family was moving and this looked like a great deal for us and the new home buyer, I was so wrong in my decision making. The short story: they did not clean the house, they did not refund my money, and they were unreachable after the scheduled appointment.
After I purchased the deal I immediately called Switzer Maids and scheduled the cleaning three weeks out, for the day after the movers came to my home to move me out. Switzer Maids confirmed with me the dates of the cleaning and that it will be the moving out special.
Two weeks before the cleaning was to happen I called again to confirm the dates of the cleaning and Switcher Maids said it was on the schedule. A couple days before the cleaning I called yet again to confirm the dates of the cleaning. This is how important it was to me that the service would take place without a hitch. The night before the cleaning I called Damen Marin (the owner of the company) and gave him a temporary code for the garage door for access to the home and said to call me on my cell if there was any problems. He assured me the service would happen and they should be out of the house by 1pm so the new occupants could move in at 3pm.
To my horror I received a call at 3:15pm from the new occupants realtor that the house was not cleaned. You can imagine the mess these poor new home buyers had to move into with dust from living in a home for 5 years from furniture not being moved. I immediately call Switzer Maids to see what had happened and I received their voice mail. Over the next several hours I called about 12 times. The next day I called several times and the days thereafter called several times per day only to receive the voice mail of the service. Switzer Maids and Damen Marin have never called me back to this day.
Luckily I did not pay Switzer Maids but had paid Living Social. I called Living Social and they apologize and promptly refunded my money. They said that they screen companies but sometimes bad companies slip through the cracks. I was charged a cleaning fee from the realtor since the home was not turned over in a good condition. I am looking at taking Switzer Maids to small claims court to recover this fee.
DO NOT prepay this company. This company is completely incompetent or they have no business ethics and are running a scam. Buyer beware.
This report was posted on Ripoff Report on 04/27/2011 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/switzer-maids-llc/fort-collins-colorado-80524/switzer-maids-llc-scam-or-completely-incompetent-fort-collins-colorado-722676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#8 REBUTTAL Owner of company
fix this issue
AUTHOR: me - (United States of America)
SUBMITTED: Tuesday, January 17, 2012
if anyone needs a refund or someone is saying they need to be payed for previous work done please contact me Dwayne Fisher at 720 985 0051 please provide proof that you are owed money i am a owner of Switzer Maids LLC ...AND CAN ISSUE YOU A REFUND ! There is no need to slander our name via the internet when this can be taken care of very easy. Most people who are not happy with our services get a full 1005 refund. I can also be contacted at switzermaids@aol.com.
thank you
#7 UPDATE EX-employee responds
Ex-Employee
AUTHOR: NOT PAYED! - (United States of America)
SUBMITTED: Sunday, September 04, 2011
I am also a victim of Damen Marin. He hired me, I worked 54.75hrs, and he split with all the clients money and never paid me. I'm an independent residential cleaner. Contact me @ gillis77@yahoo.com I would love to clean your home
#6 REBUTTAL Owner of company
refunded moneyD
AUTHOR: me - (United States of America)
SUBMITTED: Wednesday, May 04, 2011
YOU WERE REFUNDED YOUR MONEY! PLEASE WHAT ELSE WOULD YOU LIKE DONE?
#5 REBUTTAL Owner of company
refunded money
AUTHOR: me - (United States of America)
SUBMITTED: Wednesday, May 04, 2011
I the owner of Switzer Maids LLC. THIS PERSON WAS REFUNDED IN FULL!!!! IS THAT CORRRECT? YES I THINK SO.
Damen Marin
970 581 1319
#4 REBUTTAL Owner of company
??
AUTHOR: me - (United States of America)
SUBMITTED: Wednesday, May 04, 2011
Yes you were refunded by living social becuase thats who you paid NOT US! We never saw a dime of your money.
#3 REBUTTAL Owner of company
refunded money
AUTHOR: me - (United States of America)
SUBMITTED: Wednesday, May 04, 2011
This individual was fully refunded. We are not responsible for any thing other than cleaning.We were not able to make it to the clean and refunded the money. That is the end of discussion .
#2 Author of original report
Refund not good enough
AUTHOR: Alias - (United States of America)
SUBMITTED: Friday, April 29, 2011
The refund provide by Living Social and not by the company was not sufficient enough to cover the damages caused by the incompetence of this company.
#1 REBUTTAL Owner of company
fully refunded
AUTHOR: me - (United States of America)
SUBMITTED: Wednesday, April 27, 2011
This person was refunded the money and i communicated this with living social. Nobody got scammed
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