Report: #948729

Complaint Review: SWREG Digital River

  • Submitted: Sun, September 30, 2012
  • Updated: Sun, September 30, 2012
  • Reported By: Gwen S. — Providence Rhode Island United States of America
  • SWREG Digital River
    10380 Bren Rd West Minnetonka, MN 55343
    Minnetonka, Minnesota
    United States of America

SWREG Digital River Selling bad key codes Minnetonka, Minnesota

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Recently, I purchased a key code through SWReg.  The key code is for a DVD5 program.  When I attempted to register the product using the key code SWReg provided, I received the following notice,

"The product key found on your computer has been detected on multiple computers.  You may be a victim of software counterfeiting.  Please contact your vendor for right product key."

I wrote SWREG about this notice and the problem.  In addition to asking them what is going on, I also asked them to rectify this problem.  I also informed them that if they can't send me a valid product code, then I would like a full refund.

In addition to writing SWREG, I wrote the manufacturer of the product.  I received an email from them stating that I can expect a reply sometime as soon as possible after Oct. 8 since they are on holiday.  I won't be holding my breath waiting.  The same goes for awaiting a reply from SWREG.

Here I sit with a program I can't use because my one of a kind product key just for my computer only has been detected on multiple computers.  As for myself "may be a victim of software counterfeiting" there is no "may be" about it! 

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