• Report: #95547
Complaint Review:

Symantec - Norton

  • Submitted: Sat, June 19, 2004
  • Updated: Sat, June 19, 2004

  • Reported By:Great Falls Virginia
Symantec - Norton
20330 Stevens Creek Boulevard Cupertino, California U.S.A.

Symantec Norton AntiVirus Rebate Rip-off! Symantec claims I purchased the wrong product to ge the rebate even though the 12-digit product code on claim form, box, and sales slip match. Cupertino California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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Symantec denies rebate payment for Norton AntiVirus 2004 claiming the sales receipt does not demonstrate purchase of the required product, but both the product names and 12-digit product codes on the rebate form, sales slip, and product packaging match exactly.

The rebate form was generated when I purchased the product by the cash register at Staples, so I could not even have gotten the rebate form if I had not purchased the eligible product.

Symantec assumes that most buyers will not complete rebate forms, but then withholds rebate payments when buyers submit the forms using false excuses, such as claiming the wrong product was purchased.

Fairfax County, Virginia

This report was posted on Ripoff Report on 06/19/2004 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/symantec-norton/cupertino-california-95014/symantec-norton-antivirus-rebate-rip-off-symantec-claims-i-purchased-the-wrong-product-to-95547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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