Report: #102974

Complaint Review: Symantec

  • Submitted: Tue, August 10, 2004
  • Updated: Tue, August 10, 2004
  • Reported By: Hawthorne California
  • Symantec
    20330 Stevens Creek Blvd
    Cupertino,, California
    U.S.A.

Symantec Corporation rip-off! Cupertino, California

Show customers why they should trust your business over your competitors...

while updating my anti virus definition i received a message saying my subscription would expire in 14days, 14days later it expired. I follow the instuction, paid the $19.99 renewal fee. my understanding was a subscription key would be in the confirmation email, there was none.

"Thank you for renewing your subscription to protection updates.

Your subscription key is:

Please use this key to update your subscription now. To update your subscription:"

I contacted symantec support via email i waited and waited got no reply. i tried emailing again but all email after the first came back to me as

"Unable to deliver message to the following address(es).

: does not like recipient.
Remote host said: ... Mailbox disabled
for this recipient Giving up on"

the only other way to contact these people is by paying a $29.99 to speak to their tech support. As of now my pc is still unprotected i still don't have the renewal subscription key i paid for.

Everett
Hawthorne, California
U.S.A.
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This report was posted on Ripoff Report on 08/10/2004 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/symantec/cupertino-california-95014/symantec-corporation-rip-off-cupertino-california-102974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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