Report: #177030

Complaint Review: Symantec

  • Submitted: Sun, February 19, 2006
  • Updated: Sun, February 19, 2006
  • Reported By: Erlanger Kentucky
  • Symantec
    20330 Stevens Creek Boulevard
    Cupertino, California

Symantec Norton Internet Security 2006 ripoff rebate not paid Cupertino California

Show customers why they should trust your business over your competitors...

Purchased Norton Internet Security 2006 on 10/25/05. Rebate of $15.00 was promised if you were updating a from a previous version. I was upgrading from Norton Internet Security 2004.

I filled out the form, enclosed a copy of my receipt, the UPC code from the box and a copy of the 2004 CD and the sticker with the product key on it.

In about 3 weeks I got a letter saying that I did not enclose proof of owning 2004. Again I sent a copy of the front of the CD, the sticker with the product key and a copy of the front of the 2004 User's Guide. This had to be mailed be to a "Re-submissions" address.

I have heard nothing since that time. They offered the rebate to entice you to buy the product and then don't honor it. That's a poor way to do business.

Erlanger, Kentucky
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