• Report: #1149085
Complaint Review:


  • Submitted: Fri, May 23, 2014
  • Updated: Fri, May 23, 2014

  • Reported By: System76sucks — Other
Nationwide USA

System76 System76 "support" and "warranty" are not honored. Nationwide

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I purchased a system76 laptop as an additional computer.  The system failed very shortly after I purchased it while sitting untouched on a desk.  I left it there for a few months before paying to send it into their repair shop.  Every time I got the computer back the same 2 customer service idiots were the only people I was able to speak to regarding their interpretation of the warranty.  They claimed that replacing dysfunctional components covered clearly under warranty was a "favor" to me because it was a lot of work for them.

The same components failed 3 times and the last time they simply refused to fix the exact same ongoing issue and stopped responding or giving any proof that some customer service kid-nerd'a interpretation that it wasn't under warranty.  They simply closed my ticket every time I opened it and refused to let me contact anyone else in their organization.

Soon after I got the system76 one of my developer friends on the Ubuntu project explained that everyone he knew had already returned their s***** laptops shortly after getting them.  I clearly should have done the same.  Their customer service is notoriously cheap in reports all over the web.

This report was posted on Ripoff Report on 05/23/2014 06:09 AM and is a permanent record located here: http://www.ripoffreport.com/reports/system76/nationwide/system76-system76-support-and-warranty-are-not-honored-nationwide-1149085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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