I filed 4 rebates for products bought through Tigerdirect.com and Circuitcity.com. I chose to pay a $4 fee to expedite the largest rebate. All 4 of the forms were nearly identical, requiring a receipt/invoice, or packing slip and a UPC. I printed out the email receipt I received from each product and sent in along with the UPC within the time frame. The expedited rebate, the one I paid a fee to get, was accepted. The 3 others were all denied several weeks later. I called and waited on hold for 45 minutes to talk to a customer service representative after the first rejection. I explained the issue and gave them the other claim with the exact same requirements and information included. They tried to argue but eventually relented and gave me the rebate. Upon receiving the 2nd notice I tried to avoid the 45 minute wait and emailed 4myrebate. They didn't read the email and simply told me to call the 800 number. I called again, waited on hold for 45 minutes and got approved again after another argument. The 3rd rejection came a couple days later, so again I tried to save my time and emailed. This time the person actually read my email and said I needed to submit an "invoice," what I submitted was an order confirmation. I argued that it's a "receipt" if it has my payment information listed and that was listed as acceptable oon their rebate form. He insisted on an invoice and said its available through the website. I got off the phone with him and attempted to get the invoice, but circuitcity has been absorbed by tigerdirect so those invoices are no longer available. I explained this in my email, and was told to call the 800 number again. I called, waited on hold for another 45 minutes, and talked to someone who basically said without the invoice, they cannot process. I asked how I can get the invoice since they are the same company, and they offered no advice aside from telling me to submit everything again. After I hung up, I started investigating this company and their practices and found hundreds of web posts related to this. I also found out that if I were able to get an invoice, I would most likely be rejected again because the UPC was sent in the first time and I don't have another copy.
Apparently this company was sued in 2009 by the state of Florida and a settlement was reached out of court. No details are available about the settlement, but I have to assume the thousands of people they ripped off and continue to rip off didn't get a dime of this settlement and it apparently has not changed their business practice. I am frustrated beyond belief and will not actively avoid this company and all of their subsidiaries and plan to tell everyone I know to do the same in every way I possibly can.
They are committing fraud by denying claims that meet the requirements, but aren't accompanied with the fee. Their email start with "Customer satisfaction is very important to us" which is the biggest load of crap I have ever heard. The whole business model is to cheat customers out of rebate money by rejecting or making it too difficult to argue. Spend a couple extra dollars at the point of sale and save money overall by avoiding this awful company and their fraudulent rebates!