• Report: #1012065
Complaint Review:


  • Submitted: Mon, February 11, 2013
  • Updated: Fri, May 10, 2013

  • Reported By: Dana — Laguna Hills California United States of America
Internet United States of America

Systweak Advanced System Optimizer Computer Optimizing Software causes CRASH, then sells 24/7 Support to protect computer, Internet

*REBUTTAL Owner of company: Kindly contact us at http://support.systweak.com for assistance

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Top Ten Reports reviews of best optimizing software of 2013: Advanced System Optimizer, #1- 9.8/10 well ahead of any other registry optimizes, system optimizes- only $29.99. When ordering, system says CALL for DISCOUNTS! When you call (ROUND ONE) rep offers GREAT 2 year plan, covering 6 family owned computers with 24/7 support- $129.99. WHAT A GREAT DEAL! Cha-Ching! Several weeks pass (6-8) and ASO looks like it is the Champ of Champs. Bells, whistles, and all the feelings of a POWERFUL software program. Then something in the computer begins to have problems.

A warning message appeared- VERY SUBTLE. I called the 1-800 number and get a Dutchman with an impeccably minor accent-- he asks why the computer has so many registry errors?? 7,600 odd errors. He is friendly, speaks well, educated, clear, and sounds very "German BMW, Mercedes or Porsche" knowledgeable- really SHARP! (ROUND TWO) as he tells you that he needs to get a higher level technician- your computer is filled with spyware, errors, and corrupted files. The "PLEASE HOLD FOR TWO TO THREE MINUTES, while I get US some help.." Sounds BETTER THAN MICROSOFT or DELL U.S. based Tech Support.

(ROUND THREE) as his supervisor asks permission to log on with you, as he asks how the weather is where you are? Regardless of whether you let him into the system DO NOT LET HIM TAKE OVER YOUR SYSTEM or you are screwed for life! FULL ID THEFT! While the supervisor is telling you about their 2-year 24/7 software support, covering EVERYTHING on EVERY PC owned by anyone in your family, (all 6 computers, even the ones away at College), Supervisor (with very slight Indian accent) engages in small talk while technician is going through your system for passwords, credit cards, etc-- and Supervisor is checking on the price of the 2-year plan.

Dutchman comes back on line while Supervisor checks for price of 6 computer, 2-year plan, all while MORE and MORE corrupted files are being found by the Dutchman-- and you can see the system running in DOS mode, with thousands of files flying past on the screen...faster than you can read them...supervisor comes back with price: $1299.00!! As he moves your mouse to their fake ORDER site, showing $99.99 per computer, per year... (ROUND FOUR) as he gives you back to the Dutchman, while Supervisor appeals to accounting for a discount... Dutchman makes small talk, and says your voice sounds very young...

YOU HAVE BEEN LULLED TO SLEEP BY THE TRUST CREATED BY TOP TEN REVIEWS, a seemingly legit site?? Supervisor comes back on line and has approval for a great price of $992.00 for 100% third party software tech support AND hardware "trouble shooting" 24/7 on the TWO YEAR PROGRAM... ( just as my brain remembers something way back in the beginning of the conversation (eons ago) about FOUR YEARS of coverage...(ROUND FIVE)... I confirm they accept AMEX Gold, but I'll have to go get the card from my wife... I grabbed my trusty IPad, turned off the WI-FI, and ran a quick search of Systweak on that Rip-Off Report page...

oh god, there are oodles of rip-off reports on Systweak AND ASO!! I am totally screwed, and some Dutchman is breaking into my password saving program! I started running through the house ripping plugs out of the walls, I pulled the Playstation 3 right off the table trying to unplug it, clump, clump, while I ran back to my desktop, pulled the plug out of the back of the CPU, killed the power on the UPS/surge protector, (thank god for Vonage- the phones went dead on the Dutchman and Supervisor, as my cell phone began to ring.

I was like a crazy man running around the house throwing switches and pulling plugs... I was running room to room, unplugging every electronic device possible, Plasma TV (plugged into the network), fagetta-bout Windows 7 or 8 leaving crap on the computer if you don't shut down properly...the Dutchman and the Indian have been shoveling truck-loads of spyware, corrupted files, Trojan horses lifting their tails and doing their business all over the irreplaceable photos I just scanned onto the hard drive...clump, clump, clump...and loads of Trojan horse manure is being spread throughout my new Cisco 6500 AC wireless router...

oh no, my wife didn't save the new knitting stitches on her laptop- so sorry- ethernet cabled ripped out of her laptop... (ROUND SIX), stupid me, I ripped the ethernet cable right out of the wall socket. It got real scary when I saw sparks come from the wall socket where I pulled the plug on my desktop (probably because I pulled the plug sideways in my rush, I pulled a 360 and ran for my Realtor key that was updating in the kitchen , and I almost threw my back out slipping as I went for the Play Station 3 cord, pulling the unit right off the shelf, clump clump, I thought I was so cool when I figured out that all the TV firmware would update automatically if i plugged them into ethernet...

I nearly knocked over my daughter's TV jerking the ethernet cable out of the back, ohmygod my wife's IPhone is plugged into her computer, clump, clumpity, clump, I thought I was "really the man" when I first plugged our Blu-Ray player into the network. Crap, I couldn't find the remote-- the new players have no on-off switches on them- something about the player automatically taking control of the TV when you insert a disc, clump, another plug ripped out of the wall- clump clump! I'm so glad I was too busy dealing with computer junk that I forgot to do the 2013 map update for the GPS on the cars-- whew! , clump, clump...

my cell phone is ringing again- it's the Indian and the Dutchman- (ROUND SEVEN)... I won in a split decision- I like to tell everybody that I won by a TKO in the Seventh round-- my wife says SHE won-- she keeps control of the AMEX Gold Card-- and fortunately they might give me a refund of the $129.99 (plus $14.00 for the handy back-up disk), Plus 8% sales tax-- Jan 2013- up from 7.75% to 8% CLUMP! Right, as if the Indian and the Dutchman are going to send the eight and a half bucks to the California Board of Equalization- clump- And Amex says if you put your name on the form on the Internet you gave consent- Clump!

It all sounds very funny writing it down afterwards-- just imagine if I was in charge of the Amex Gold card- we'd be out $992.00-- I wasn't going to let them charge me one single dime for California use tax- it doesn't apply to LABOR, and tech support is pure labor-- unless you're a Dutchman and an Indian, in which case, it's not labor at all-- it's more like taking candy from a baby! There's a sucker born every day, and if you're stupid enough to let a Dutchman and an Indian into your computer, you're too stupid to be in charge of the AMEX Gold card! (ROUND EIGHT) My wife saved us $992.00, not to mention the $129.99 plus $14.00 plus California sales tax she'll talk Amex into giving back to us.

WIFE WINS BY KNOCK OUT OVER 3-MAN TAG TEAM- It's gonna take me weeks to get all the computers cleaned out and reinstall Windows and all those d**n third party software programs and apps back on them. IF THE DEAL SOUNDS TOO GOOD TO BE TRUE-- IT IS!! Clump. STAY CLEAR OF SYSTWEAK AND ADVANCED SYSTEM OPTIMIZER (ASO)- It is NOT the BEST OF THE TOP TEN PROGRAMS FOR 2013-- However, it may well be one of the best Internet, Computer, ID Theft and Rip-Off Scams of 2013! If there's and Indian (as in, FROM India) and a Dutchman (or a European sounding person with a very light accent, and lots of charm), WATCH OUT--- They have a FOUR-YEAR PLAN TOO, AND IT COVERS ALL THE COMPUTERS ON YOUR BLOCK!! Clump.

This report was posted on Ripoff Report on 02/11/2013 01:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/systweak/internet/systweak-advanced-system-optimizer-computer-optimizing-software-causes-crash-then-sells-2-1012065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Kindly contact us at http://support.systweak.com for assistance

AUTHOR: Systweak Support Team - ()

Dear Dana

My apologies for the inconvenience caused to you. I want to assure you that Advanced System Optimizer is completely safe to use and used by over a million customers successfully to optimize their PCs. We are Microsoft Gold Certified Company and our products are highly rated and reviewed.

We take customer satisfaction very seriously and would like to address your issues immediately.

I request you to send us at email at support@systweak.com with your concerns, we will get back to you asap.


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