• Report: #1064963
Complaint Review:


  • Submitted: Sat, July 06, 2013
  • Updated: Mon, July 08, 2013

  • Reported By: Gerald — San Antonio Texas
572 & 573, G-1, Tower B-1 Evolve IT/ITeS Mahindra World City, , Village Kalwara, Talu India

Systweak Technical support scam IT/ITeS Mahindra World City, Village Kalwara, Talu

*Author of original report: Problem solved

*REBUTTAL Owner of company: Response from Systweak Support - Corporate office

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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My computer was running slow, so I searched for a utility program that would resolve the problem, and I found Systweak's program, RegClean Pro. I downloaded it and ran a scan, and amazingly it found thousands of errors on my computer's registry. I purchased a license for $29.95 and "fixed" the errors. Then I started getting popups telling me that I needed another Systweak product for $39.95. That's when I called the technical support number for Systweak.

I received a call from someone from India two days later who I stupidly allowed to log on to my computer using ammyy.com. He tried to sell me a $249 one year contract for support, which I did not want. At this point I knew I made a big mistake. I had to literally hang up on him because he kept trying to sell me the support service. I went to the ammyy.com website and I found information about an Indian company representing itself as a technical support company who uses ammyy software to log on to a customer's computer and plant virus software. I had to call my bank and put a freeze on all my accounts.

Before I called tech support, I did install Advanced System Optimizer. It scanned my computer and found so many issues that I was surprised that my computer even ran at all. I believe that this company is running a scam and I intend to report it to every scam website I can find.

I immediately uninstalled the software. When I submitted a refund request on their website, I got the following message: 

"You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 's computer and plant virus software."

I wonder how that happened! I have no idea what this means. I sent a refund request to their support desk by email. I have a feeling I am out the purchase price, but I am more concerned that they may have scanned my computer and retrieved sensitive information.


This report was posted on Ripoff Report on 07/06/2013 10:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/systweak/itites-mahindra-world-city-village-kalwara-talu/systweak-technical-support-scam-itites-mahindra-world-city-village-kalwara-talu-1064963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Problem solved

AUTHOR: Gerald - ()

Thank you for taking care of the problem I was having. I did receive a refund in full. The software worked well but the problem I had was with the tech support company, (techmed, I think), and the annoying popups I was getting. When I uninstalled the program, everything went back to normal. I really don't think the popups are necessary and the support people were obviously trying to sell me an expensive and unnecessary service.

I do appreciate your prompt response to my complaint. 

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#2 REBUTTAL Owner of company

Response from Systweak Support - Corporate office

AUTHOR: Systweak Support Team - ()

Dear Gerald
Please accept our apologies for the inconvenience caused to you.
I want to assure you that our products are completely safe to use and used by over a million customers successfully to optimize their PC. We are Microsoft Gold Certified Company and our products are highly rated and reviewed.

Could you kindly send your refund request to support@systweak.com? We will refund your purchase immediately.

Systweak Software

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