ED Magedson – Founder
Systweak The products are ineffective. Within 17 days I called help line to cancel & get my money back. I was told no. My receipt says the registry court is the Local Co internet
In January of 2014 I purchased the computer services this company offers. My purchase included RegClean Pro for $14.95 and the Advanced System Protector. In addition they provided Avangate Systweak PCFix, PC Optimazation Software with TPS Platinum and a 2-year support plan for $249. The funds were deducted from my bank account on January 27, 2014. This was within 48 hours of the purchase.
I was told that my system would be completely protected and I should use the system to run scans whenever I felt it was necessary. If I should require help I was to contact their help line at 855-765-6710.
On February 14, 2014 I was unable to access my email. When I called Microsoft I was told it was rendered inactive because someone from Spain tried to get into it and from there it would have been an easy jump to get into my computer. They would have had access to my personal information, my checking account, etc. I also had to constantly scan because of an excess amount of malware and trojans found in my computer. In addition, my computer ran excessively slow.
I then contracted my computer protection with Microsoft. Next, I called Systweak to cancel my order because I was dissatisfied with the products. A young lady, named Shashone, answered my call, found BOTH orders and was helpful, but said I had to speak with a supervisor. I said I would hold. She said he was busy and would contact me with 48 hours. I contacted my bank and made arrangements so Systweak would be unable to access my account again. I did this because I felt very uncomfortable with the situation.
The next day (Saturday) I called again. When I asked to speak to a supervisor the young man asked me why. I explained my conversation with Shashone (this man is the one who gave me her name), He asked for my Order Number for the Advance System Protector which I supplied. I offered the Reference Number for the RegClean Pro order; he responded with "yes, please"; I gave it to him. He put me on hold, then returned and said there was no order for the Advance System Protector, only the RegClean Pro.
I pointed out that Shashone didn't have a problem finding either order and since they were ordered together, he shouldn't either. He put me on hold. He came back and asked me why I wanted a refund. I told him I was dissatisfied with the product. He implied that was not sufficient reason. He also stated that I was contracted to a 2 year protection plan. My response was that I wanted to speak with a supervisor. I was put on hold, then he came back and said none was available. I asked why not. He said, "He went home." I pointed out to him that I found it hard to imagine that there would be only 1 supervisor in the entire company. He said I had to speak with him.
I mentioned Dr. Michael Inhester, Chairman of the Supervisory Board, and asked for his mailing address. The man refused to give it to me saying it was not necessary for me to have it. I asked for a supervisor again and was put on hold again.
A man who introduced himself as Simon came on the line. He stated he was a supervisor. He asked why I didn't want the product and services. I explained. He implied that the reason was inadequate. I reminded him that part of their sales pitch was that if I was dissatisfied, a full refund would be remitted if the request was made within 30 days.
Simon said I had to discuss my "problem" with their Development Team and they would assist me with the problem. My response was that I had no interest speaking with the Development Team, I wanted to speak with someone who had the authority to return my funds. Simon spoke very quickly and I was unable to understand his English. I asked him to repeat what he said. He said something, but it was MUCH shorter than what he said before. I had to ask him to repeat it again. He said I had to speak with the Development Team and they would review my request and contact me within 48 hours.
I responded to Simon that I had no interest in what their Development Team had to say. I wanted my money returned because the product was inferior and was not doing the job I was told. His response was that the Development Team would take care of the problem.
I informed Simon, the supervisor, that their product was no longer in my computer and I had already contacted Microsoft and they fixed all the issues and my computer was already running faster than when their product was being used. He asked for permission to access my computer. I said no.
He said, they couldn't help me if I wouldn't allow access. I said no again and that I want my money refunded. He stated again that I would have to speak to the Development Team. I asked if THEY would be able to authorize my refund. He spoke a lot of words I didn't understand but never said yes or no. I asked again, he did the same. I asked again, he said yes but only after I speak with them.
It has now been 48 hours and there has been no contact from Systweak. I intent to call them again.
This report was posted on Ripoff Report on 02/17/2014 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/systweak/select-stateprovince/systweak-the-products-are-ineffective-within-17-days-i-called-help-line-to-cancel-get-1124314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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