Report: #192975

Complaint Review: T-Mobile - Lets Talk

  • Submitted: Tue, May 23, 2006
  • Updated: Sat, October 11, 2008
  • Reported By: Tifton Georgia
  • T-Mobile - Lets Talk
    P O Box 742596
    Cincinnati, Ohio
    U.S.A.

Show customers why they should trust your business over your competitors...

T-Mobile tells you that you will receive $130.00 rebate if you send your information to such and such address, no true.

I sent my rebate in way before the deadline date; got a letter saying that I didn't have a carrier with my information. They didn't tell me that I had to send in the name of the carrier. Just a way to get out of paying.

I got the card saying you don't qualify for the rebate because I didn't have enough information. Ok! I sent the letter to one of the address on the card on April 27, 2006 and then got my letter back on May 23, 2006 up opened. They took a long time to send it back to me so I could not resubmit it to get my refund.

T-Mobile and Lets talk are just the biggest rip-offs in America. I thought the gas companys were sticking it to us but T-Mobile and Lets talk have got them beat.

Dorothy
Tifton, Georgia
U.S.A.
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This report was posted on Ripoff Report on 05/23/2006 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile-lets-talk/cincinnati-ohio-45274-2596/t-mobile-lets-talk-rebate-ripoff-t-mobile-sucks-let-talk-is-a-big-big-lie-cincinnati-ohi-192975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 UPDATE Employee

Bad Customer Service Coming!

AUTHOR: Email Customer Care - (Canada)

T-Mobile has outsourced their email customer care to a company named NCO. NCO's center in Nanaimo, British Columbia, Canada has been where ALL your emails have been coming from for a long time.

Now they have sent all the emails to the PHILIPPINES! Get ready for your email and webchat customer care to be coming from Filipino people! HAHA. I thought T-Mobile would never go offshore? They do through NCO. You thought your customer care was bad before?!
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#2 UPDATE Employee

Bad Customer Service Coming!

AUTHOR: Email Customer Care - (Canada)

T-Mobile has outsourced their email customer care to a company named NCO. NCO's center in Nanaimo, British Columbia, Canada has been where ALL your emails have been coming from for a long time.

Now they have sent all the emails to the PHILIPPINES! Get ready for your email and webchat customer care to be coming from Filipino people! HAHA. I thought T-Mobile would never go offshore? They do through NCO. You thought your customer care was bad before?!
Respond to this report!

#3 UPDATE Employee

Bad Customer Service Coming!

AUTHOR: Email Customer Care - (Canada)

T-Mobile has outsourced their email customer care to a company named NCO. NCO's center in Nanaimo, British Columbia, Canada has been where ALL your emails have been coming from for a long time.

Now they have sent all the emails to the PHILIPPINES! Get ready for your email and webchat customer care to be coming from Filipino people! HAHA. I thought T-Mobile would never go offshore? They do through NCO. You thought your customer care was bad before?!
Respond to this report!

#4 UPDATE EX-employee responds

Your anger seems misdirected

AUTHOR: Don - (U.S.A.)

Dorothy,

You blame T-Mobile for not getting your rebate. You say that the denied the rebate becuase you did not list your carrier. So are you telling me that T-Mobile, your service carrier, denied your rebate becuase you did not list your carrier???

This sounds like you signed up with Lets Talk, and the rebate offer is through them. I am sure that Lets Talk offered you a great deal too. So stop blaming T-Mobile becuase Lets Talk offered you a deal to sign with T-Mobile.
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