• Report: #906004
Complaint Review:

T-Mobile Online

  • Submitted: Mon, July 02, 2012
  • Updated: Mon, July 02, 2012

  • Reported By: Theresa Williams — Richmond Virginia United States of America
T-Mobile Online
Internet United States of America

T-Mobile Online T-Mobile cellular Created multiple accounts using one order Internet

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I am a new customer of T-Mobile and already the company has disappointed me. I submitted an order for a new account and phone. The online system I used led me through the process by having me pick out a free phone, no activation fee, etc. The process was very simple and I appreciated the convenience. Once I got to the end of the order and I input my credit card info, the system that once told me I would not pay any fee at all, then advised me I would have to pay a deposit. That was fine I clearly understood, however, when I realized the credit card information I gave was not the correct card to use, I quickly went back in to the shopping cart, an option that was on the same page as the deposit info, and I made a few changes to my order. I then returned and was prompt to give my credit information once again. That's when I made the biggest mistake, I used a different card and was given an order number to reference. I checked both my accounts because I had a strange feeling, even though I did not complete the first order, they may have tried to take the funds from the card. I was right, both cards had a hold on it. I immediately contacted T-mobile customer service and was assured by the representative only 1 order was in the system," dont worry we will not draft your account, your fine. " Yea Right! T-mobile not only drafted the account another customer service representative told me the phone was going to be delivered to an incorrect location and if no one accepts it then I can get UPS to ship it back. I was like huh...what! I checked UPS system and the sender has to contact them to make delivery changes not the receiver. I was also told, I would be refunded back the extra deposit and the 2nd account would be deleted with no termination fee. I am really feeling as if I should send both phones back. We will see and I will definitely give an update.

This report was posted on Ripoff Report on 07/02/2012 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile-online/internet/t-mobile-online-t-mobile-cellular-created-multiple-accounts-using-one-order-internet-906004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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