ED Magedson – Founder
T-Mobile, Tmobile, T-Mobile USAT-Mobile PO Box 742596 45274-2596 Internet United States of America
Attention: Administrator Capacity
Re: Final Bill
To Whom It May Concern:
I have been a customer for over 5 years with T-Mobile and recently changed my service due to not only your customer service representatives, but also due to the fact that your accounting is horrible. I have not been satisfied due to being overcharged with incoming texts that I had blocked and were allowed to be billed to my account, (which I realize that you are in a Class Action suit over that one), unauthorized ringtones and I now have a problem ending your service.
I called to see if your company would compete with your competitor on pricing for two phone lines that I have paid for over two years, and my single line for more than 3 years. I previously had your pay as you go phone for two years because I didnt need a cell phone with many minutes. Then my situation changed and I needed one with more minutes.
When asking if I could get a rate that was competitive my result was that they could do $79.95 for two phones plus taxes that only included phone service for two phones. NO text, NO web, NO email, just not what I needed so I changed service. By the way your competitor had all those services and I am only paying $40.00/per mo. Which after taxes costs me only $48.02 a month. BIG difference!
phone line I had disconnected was the
received a letter for my Final bill dated
(Which by the way I didnt get any credit for my remaining minutes when I switched my service to monthly billing) Then again she did the big back stroke and stumbled all over herself.
As I see it I owe your company only the $59.05 stated in your Final Bill. So that is all you are going to get. I will dispute and prove my side to any credit reporting agency.
If your company had their scruples together, were competitive and had better customer service representatives you may not be losing your business to your competitors. If you take a lesson from what Sprint has done to lose customers by their lack of customer service, and competitiveness then you will see how the public is now viewing your company. I would immediately turn my practices around before your company no longer exists. I have seen the pages and pages of T-Mobile on RipOffReport.com and your company has a long list of customer service problems as it looks for years now with no resolving these problems. As I see it your company has no intention of taking care of customer service problems. So if I find that you have reported the difference of what I think I owe and what you think I owe I will be also filing a lawsuit in court and I believe I will have plenty of people to go along with yet another CLASS ACTION LAWSUIT against T-Mobile just by all the people on RipOffRiport.com.
Just a little FYI from a small business owner!
This report was posted on Ripoff Report on 02/17/2010 05:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile-tmobile-t-mobile-usa/internet/t-mobile-tmobile-t-mobile-usa-sent-final-bill-then-try-to-charge-me-for-another-month-i-570987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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