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Report: #589166

Complaint Review: T-Mobile USA Inc - Internet California

  • Submitted:
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  • Reported By: Alex — Vista California United States of America
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  • T-Mobile USA Inc Internet, California United States of America

T-Mobile USA Inc defective blackberry 8320 smartphones Internet, California

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To whom it may concern: I have had a blackberry 8320 for about 2 years. The first one (Gold) lasted about 6-8 months until it started the following: 1. going from bright, to dim, to bright, etc.... while the phone was set properly to stay bright, 2. shutting down in the middle of any task, and then re-booting only after removing the battery and re-inserting, 3. scrolling (acting like it is working on something) when i am just viewing, playing the brick breaker game, or any other task, causing disruption in viewing or using the phone. I have had 3 replacements since this original phone and they all do the same thing (except I do not have to remove the battery to get it to re-boot), causing much disruption when attempting to use the phone, etc.... After working with T-Mobile throughout this series of events, it came to a head with T-Mobile telling me that it is your (RIM) problem and I should contact you. I have tried updating, using new SIM card, batteries, and anything else to figure out how I can get a phone that works. At this point T-Mobile is forcing me to upgrade and pay for another phone with 2 year contract in order to get rid of the problem. As a T-Mobile for over 6 years, I find it insulting, and a rip-off for them to suggest that I spend more money, when I have been paying for services that are not being rendered by T-Mobile. At this point I am filing complaints against T-Mobile and RIM with the California State Attorney General, and the FCC, unless this can be resolved. I am asking for your help. I think the Blackberry is a good device, but am being misled by T-Mobile. Can you please help me? Thank you

This report was posted on Ripoff Report on 04/03/2010 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-usa-inc/internet-california-/t-mobile-usa-inc-defective-blackberry-8320-smartphones-internet-california-589166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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