• Report: #562645
Complaint Review:

T-Mobile USA,

  • Submitted: Sun, January 31, 2010
  • Updated: Sun, January 31, 2010

  • Reported By: BillM — Manchester Connecticut United States of America
T-Mobile USA,
Internet United States of America

T-Mobile USA, Charged cancel fee for my dead wife's phone Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

My wife died suddenly in December 2, 2008. On December 10, 2008 I went to the store to cancel her phone one of two lines on the contract. They said I had to pay a cancel fee. I explained that I came home and found my 55 year old wife dead on the couch. They said I had to pay a cancel fee. I asked for a supervisor who said I had to pay the cancel fee. Then I was asked if there was anyone else I could give the phone to. I said No - my wife is dead I I need to cancel her phone.

I still had my own phone contract with them. They refused to waive the cancel fee. I refused to do business with them.  Then they wanted cancel fees on both phones. After refusing to waive the fee on my dead wife's phone, they said "Well you did not have to cancel your service.'

A year later T-Mobile is calling me and now they have sent it to a collection agency. I want them to apologize for their callousness and complete lack of decency when I tried to cancel a contract only because my wife was dead.

The insensitivity of their policy and staff is unacceptable. I would still have MY phone service with T-Mobile if they had showed some shred of decency when I tried to cancel my dead wife's phone service. I do not owe them anything on this account. They refused to waive the $200 cancel fee when I went in there 8 days after my wife died. That is the only reason I left T-Mobile. I want the entire balance dropped and I want an apology from T-Mobile for the insenstivity and lack of decency with which they have handled my account.

Their response is to send it to a collection agency

This report was posted on Ripoff Report on 01/31/2010 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile-usa/internet/t-mobile-usa-charged-cancel-fee-for-my-dead-wifes-phone-internet-562645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on T-Mobile USA,

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?