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Report: #1269355

Complaint Review: T-Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Margarita — Brooklyn New York USA
  • Author Confirmed What's this?
  • Why?
  • T-Mobile Nationwide USA

T-Mobile AMSHER Collection Agencyhttp://amsher.com/ T-Mobil place us in collection for $1275 for signing only one e-sign agreement, and AMSHER is trying to scare us Birmingham Alabama 35244

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Thank you in advance for your time and assistance. In May, 2015 we sold our business Love Café and Bar, the phones and tablet was under Business account. In June of 2015 we notified T-Mobile that business was sold and it should transfer into a personal account. At that same time, I upgraded my husband phone and tablet, as well as got an additional tablet for my daughter, all this took place at T-Mobile location 702 Brighton Beach Ave, Brooklyn, NY 11235 (718) 769-0754. At the end of the transaction They had me sign a lot of paperwork and it was completed successfully.  A month went by and we did not receive our bill, although I continued to make on-line payments, so we got in touch with T-Mobile and were informed that apparently for some reason the business account was not closed, that they are sending bills to the business address, so we went over everything, closed again business account, changed the mailing address and the representative told me that he will send me an e-mail that I would have to e-sign the papers and I immediately did. The representative never told me that I will get about 5 of the same e-mails, so when this e-mails came in I thought its a computer glitch, therefore I signed the first one without realizing that I need to sign 4 or 5 more e-documents.

I continued to be a T-Mobile customer, however as month went by I did not receive a bill so we called again and ask them to corrected the address, again straighten out the closing of a business. In the end of October beginning of November I again upgraded this time my phone, no issues were brought to my attention and we did not here from T-Mobile until November 19, 2015  when they call my husband and told him that we are in collections for $1,275 for not e-signing the documents.

I called collection agency  later  and spoke to Doug with AM SHER Collection

( I will file complain against them as well)when I tried to explain to him what happened and that till today T-Mobile acknowledge that they did not change the address so they been sending the bills and notices to the wrong address and throughout so many communications and upgrades we were never told that there is an issue. What I was told that they might have had computer glitch (at T-Mobile I spoke yesterday to Michael O. rep and Supervisor Andrew W.)I have not received anything from them accept marketing via cell messages.  I also reminded Andrew and Doug that in the end of October beginning of November I again upgraded this time my phone, no issues were brought to my attention.

Mr. Doug from collection Agency told me :"No one can Help you" I replied for not signing all of the e-documents, especially that I continue to be T-Mobile customer, I will not pay $1275, that this is a rubbery and I will bring  this to FCC attention, so the reply was from Doug: "I don't care about FCC they cant do nothing, they will not help you, no government agency could help you"; I was shocked,  he further proceeded to threaten me that all the equipment will be turned of I will be denied all the services, but I am paying for this equipment and FCC is a powerful government organization, so I count on them to help us. My husband works for NYPD, I work on helping after hurricane Sandy, and our son is active US Marine, I said to Doug I am sure that FCC will help and if you don't believe in government support and that they would take care of their citizens than you have an issue. This was the end of the conversation

This report was posted on Ripoff Report on 11/20/2015 04:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-amsher-collection-agencyhttpamshercom-t-mobil-place-us-in-collection-for-1-1269355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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