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Report: #828327

Complaint Review: T-mobile - Albuquerque New Mexico

  • Submitted:
  • Updated:
  • Reported By: Tyron — Oklahoma City Oklahoma United States of America
  • Author Not Confirmed What's this?
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  • T-mobile Consumer Relations P.O. Box 37380 Albuquerque, New Mexico United States of America

T-mobile NO COMPASSION FOR CUSTOMERS, HORRIBLE SERVICE, DEFECTIVE PHONES, HORRIBLE CUSTOMER SERVICE AFTER 5 YEARS, RUDE, CHARGED FOR DEFECTIVE PHONE, ARGUMENTATIVE SUPERVISORS, CROOKS, WORST CUSTOMER SERVICE!! Albuquerque, New Mexico

*General Comment: Hold them responsible

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I was a customer for about 5 years before I decided to sign a contract with t-mobile on the $49.99/per line for 2+ lines, so we could reap the benefits of having internet on our smartphones. Well like everything, there has to be catch right? Not only do you have to pay FULL PRICE for a phone in exchange for 2 years of service, the internet was HORRIBLE, it would be higher speeds for almost a day then slower than dial up for the rest of the month, far before 2gb was reached...def. nothing to brag about being 4g. I was also having problems with my Galaxy S, and called in to get a replacement, sent out another crap phone and was calling again within a couple weeks, they agreed to send me out a different model the G2X after stating that my Galaxy S was having KNOWN issues. Well the replacement they sent out was obviously a refurbished that acted even worse than the Galaxy S and I had to call once again and get that replaced. This was becoming more of a hassle than anything, especially for service that wasn't up to par. After sending off the last G2X I get a bill for $240. After calling them they tell me that when they received my phone there was a crack in the LCD screen. The phone was physically immaculate when sent off through fed-ex and I, a customer of 5+ years am being charged for something that was out of my care and control. After calling them furious they stated they would call within 72 hours after researching my case, I stated I was NOT happy and would contemplate cancellation after all my problems. So the bottom line is- T MOBILE CARES NOTHING about their customers, that's why they aren't accredited with the BBB and there are so many complaints, I have worked at US CELLULAR, and while a smaller company, they care--they would never let me talk the customer without compassion & sympathy, and they def wouldn't have lost a customer to a measly $115. The cancellation department showed no remorse & didn't seem to mind losing me as a customer, they have customer regardless---who needs me, right?

Product_Or_Service: LG /G2X/Unlimited Plus

Account_Number: 405-474-0600

This report was posted on Ripoff Report on 01/25/2012 09:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/albuquerque-new-mexico-87176/t-mobile-no-compassion-for-customers-horrible-service-defective-phones-horrible-custom-828327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Hold them responsible

AUTHOR: Chicosmama315 - (United States of America)

POSTED: Monday, January 30, 2012

I have issues with tmobile right now due to countless software issues with blackberries I purchased through their company. Every replacement handset they sent through the warranty exchange program was defective...white screen, error messages, shutting off simultaneously etc. They send the typical phones without a battery or back piece.They hustle customers by having the upgrade to get a newer phone, which includes a two year service agreement. I had to leave Tmobile just to have a working phone through Verizon. Trust me, I'm annoyed right along with you! But you can get your point across in many forums.

Go to: www.ftc.gov www.fcc.gov www.consumeraffairs.com

I submitted complaints about Tmobile to all of the above websites. Ripoff.com was my final stop lol.

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