T-Mobile Verbal Contract Ripoff Nationwide

Michael,

I'm sorry to hear that you have had some trouble. Do you still have your original receipt from october '04?

When a customer upgrades their phone at a T-Mobile retail store, they can extend the contract or not. There is an incentive to extend because you will get the phone for a lower price, be it through an instant discount or a mail in rebate.

If you did somehow extend your contract when you went into the T-Mobile retail store for an upgrade, it would say so on your receipt. Duplicate reciepts of upgrades are kept by the retail store.

Verbal agreements to extend your contract do not have a paper receipt. It is exactly what it sounds like: a verbal agreement. Verbal agreements to contract extensions usually occur over the phone. Obviously there is no paper to sign when you talk to someone over the phone but verbal agreements can also occur in store. The most common reasons for a verbal agreement to a contract extension include:

Ordering an upgrade to be shipped to your house

Switching your current rate plan to a promotional rate plan

Getting MORE minutes for the same price you are paying now

Receiving the same amount of minutes for a LOWER price than what you are paying now

Though rare, it is possible to swith your rate plan to a non-promotional rate plan and still extend your contract. Please respond if you would like for me to explain how. For now, I really hope you find that receipt, it will definately let you know if you extended for a year or not due to the upgrade.

If you can't find the reciept, then try to find out on what day you did the upgrade. Go back to your T-Mobile retail store, and ask to see a copy of the receipt. Tell them it should be in with the paperwork for the day you did the upgrade (give them the date). Legal documents must be kept for a certain period of time and there should be a duplicate copy of your reciept available.

Don't be surprised if they don't have a copy of your reciept available on hand. Size limitations may cause them to take all their paperwork to a different T-Mobile store with more space. However, there should still be a copy. Also, don't expect them to re-print the reciept on the computer, because they cannot. Only reciepts from the past 60 days can be re-printed.

Good luck with everything. I hope this helps.