Report: #430538

Complaint Review: T-mobile

  • Submitted: Tue, March 03, 2009
  • Updated: Fri, February 03, 2012
  • Reported By: Englewood Colorado
  • T-mobile
    P.O. Box 37380
    Albuquerque, New Mexico

Show customers why they should trust your business over your competitors...

I have been with tmobile for about 6 years now and never had an issue. I changed my number in the past few months 12/08 due to a divorce. Ever since then My number shows up on caller ID's as the wrong name. I have talked T-Mobile over 12 times now and they still can not get this issues fixed. I was told today that I need to call the phone compinies myself and tell them that they need to change it to read right. I'm not happy with my service and all I'm asking for is for them to release me from my contract. They still will not do this. Just wanted to see if anyone else is having these issues.

Englewood, Colorado
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This report was posted on Ripoff Report on 03/03/2009 09:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: IRRATE - (United States of America)

I have the exact same issue and have been fighting with them for months.  I took it to Mr. Humm the CEO, and he has not done a thing about it.  He passed it on to another incompetent employee with attitude and I was given the exact same answer as the past 2 years.  They pass the buck to other phone providers and think this is okay.  Plus they should be taking this up with thos companies if they are hurting their business, not us for our caller ID.  Seems like if we are fixing it , by being told to call toher providers,maybe they should pay us the amount of our bill per month, not us paying them!!!!

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#2 Consumer Comment

Called ID messup initiated by TMobile

AUTHOR: Robbed - (U.S.A.)

My problems started about one year after I joined a family calling plan with T-Mobile. Initially the Caller ID would show the right name and number. Then about a year later the caller ID started showing the wrong name (about the same time when they made a big billing fiasco and overcharged my line in the family plan). After a few calls to T-mobile, they corrected the mistake. Then the calls from my cell phone to other VOIP phones (Comcast, Vonage) would show the correct ID.  But in a few months this changed back to the wrong name. Both Comcast and Vonage phones display the wrong name when called from this T-mobile line. Now T-mobile claims it is not their fault as their Caller ID database has the right number.

Since they initiated the problem shouldn't the wireless carrier take the responsibility and ensure that all the databases get pushed  with the right information ?
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#3 Consumer Comment

I'm having the same problem with my caller Id

AUTHOR: Waleska Hernandez - (U.S.A.)

I called the company and they stated that the problem would be solved in 72 hrs. I have two cell phones with t-mobile and both caller ID's are different names but my own. I've also had other issues with the company that they have not solved. They are a total rip off. Just waiting for my contract to be over to take my business somewhere else.
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#4 Consumer Comment

I'm having the same problem

AUTHOR: Roxxley - (U.S.A.)

I got my new T-Mobile number in early March, and have been calling periodically to get my outgoing caller id corrected. In particular when I call Vonage or Comcast customers, the name of the previous owner of this number is displayed. This is very frustrating as I am now using this number for my business!! T-Mobile has been of no help... saying they only deal with Verisign, and the other land line providers must use a different caller id provider. I just tried getting Vonage to correct it... they are clueless. I tried calling Targus directly and got sent to an employee's voice mail. I'll post again if I get resolution.
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#5 Consumer Suggestion

~~Tmobile~~Wrong information on my caller id..

AUTHOR: Rosnier - (U.S.A.)

I had the same problem.. I finally called directly to Targus... Guess what.. they fixed it in less then one hour... Now my cell phone caller id.. states Wireless Caller..I finally got a solution...
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#6 UPDATE Employee

TMobile Tech

AUTHOR: Anonymous - (U.S.A.)

I agree with the resolution stated by my fellow Tmobile employee but I would like to add something. There is in fact two providers that handle the 'name' portion of the caller ID. You have been with Tmobile about as long as i have been an employee and i am passionate about customer satisfaction, especially with your tenure and loyalty.

If your caller ID name is wrong, Tmobile can call up to the provider WE use and have them fix your caller ID and that will fix your issue for all the other phone companies under that company's umbrella. But since Tmobile is not a customer of the OTHER company, we cannot call and request that your caller ID be fixed. A landline customer (in most cases i find that my customer's landline is having the issue) will have to call their landline provider and advise that a request/ticket be filed with their 'enhanced caller ID' provider.

Once ONE person calls, that will fix your caller ID for ALL the phone providers under that company's umbrella. (almost all companies are under one or the other) So, if it is your landline provider, call them up. This shouldn't be foreign for them because other customers have had thier issue resolved in this manner. I hope this provides some insight as to why it has to be done this way. Only one person has to call to fix it. I am sorry to hear of your poor experience and hope this will help.
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#7 UPDATE Employee

not t-mobile...

AUTHOR: Lala - (U.S.A.)

i understand your frustration. i work for t-mobile and wish that this is something we can fix. however t-mobile is not to blame for this. there are 2 major landline caller id services and t-mobile is only able to update through 1 of the 2. several landline companies use the alternative landline caller id service, targus. companies like cox communications, alltel, cablevision, comcast and the list goes on. so unfortunately if the landline is provided by one of these companies you will have to contact that landline company. because you are still getting service, able to make calls, text etc. t-mobile will not release your contract. read over your terms and conditions again.
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