Complaint Review: T-Mobile - Albuquerque New Mexico
- T-Mobile tmobile.com Albuquerque, New Mexico U.S.A.
- Phone: 800-TMOBILE
- Web:
- Category: Cellular Phone Companies
T-Mobile Cancelling my phone service Albuquerque New Mexico
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Is there anything called excessive roaming for a service that claims to provide free roaming? I have been a customer of T-mobile for the past 4 years and I called for a service question only to be told by the customer service representative that T-mobile is planning to cancel my service due to excessive roaming. This was news to me because I have not received any notification from them. I asked whether a company can just terminate my service without informing me I about it the representative said that T-mobile can terminate the agreement with the client whenever they want. Whereas the customer cannot-- you have to pay them an early termination fee.
Meanwhile I used my current residential address to apply for the service so if they know where I'll be using the phone for the most time, I can't believe that years down the road, they turn around to tell me I've been roaming excessively.
I asked if they could allow my billing cycle to end so that I'll have ample time to get another service provider but they refused. Surprising that a company will treat a faithful customer this shabbily. This is the WORST customer service I have received in my life. Is there anyone out there who has gotten such mistreatment from T-mobile or can someone tell me when the issue of excessive roaming came into play?
Deedee
East Helena, Montana
U.S.A.
This report was posted on Ripoff Report on 06/21/2008 02:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/albuquerque-new-mexico/t-mobile-cancelling-my-phone-service-albuquerque-new-mexico-342743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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