Complaint Review: T Mobile - Atlanta Georgia
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- Author Confirmed
- T Mobile t-mobile.com/customerservice Atlanta, Georgia U.S.A.
- Phone: 800-tmobile
- Web:
- Category: Cellular Phone Companies
T Mobile outrageous rip-off to a loyal consumer Atlanta Georgia
*UPDATE Employee: T-Mobile does the best we can in a messed up industry
*UPDATE Employee: Maybe I Can Help
*Consumer Comment: RE:
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I moved to Ga last April. I transferred my cell phone here and recived a new number. I had no problems with t-mobile for the 11 yrs. I have been with them in MA, RI, NJ. Here in Ga I had dropped calls, poor bar level connection with no signal where I should have as others did with different service providers. Due to my serious medical conditions it is pertinent I have a reliable cell phone. I reported to t-mobile my difficulties with their service here in GA(sw) and they repeatedly reset my phone with no improvement, I then by their suggestion upgraded 3x, yes 3x costing me over $350.00 in upgrading i.e the DASH was highly recommended but I had to pay $200.00 for it being an active consumer again it did not only did it fail to work in local areas other service provider phones worked they failed to tell me the phone had many clitches with it(also reported in the consumer report and cell phone magazines that rate quality cell phones(/GPS/ Media) which the Dash had a horrible report. I contacted t-mobile again and they did rsets again and still my being dissatisfied they had no more options for me but to "upgrade," again.
I purchased the Razor/Motorola, then a Nokia most recently. It has been a REAL fiasco. T-mobile only has a 14 day return policy. By the time the phone is delivered(and you pay the shipment and taxes) for me that has been 4x now and a replacement to see if that would help.
I told them that the only thing I can do now is change to another more reliable cell phone provider and they said I would be billed $200.00 for early cancellation!!!! I told them I would not do that, that they have not provided me the quality of service I need and I spent over $350.00 in excess to try other phones with them. They said it would be reported to my credit bureaus.
I was a faithful, foolish consumer and waisted a lot of money trying to work with them and that is how they treat me.
I would like to know if anyone know how I can resolved this without paying the early cancellation fee??????
PLEASE HELP!! I am a senior, disabled and low income.
Angry consumer
Marietta, Georgia
U.S.A.
This report was posted on Ripoff Report on 01/20/2008 09:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/atlanta-georgia/t-mobile-outrageous-rip-off-to-a-loyal-consumer-atlanta-georgia-301789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
T-Mobile does the best we can in a messed up industry
AUTHOR: Kristi - (U.S.A.)
SUBMITTED: Sunday, January 27, 2008
Hi Angry Customer,
I have worked for T-Mobile for 7 years now and would like to tell you we do our absolute best to help every customer we can. As with any company, we are not perfect. Unfortunately the wireless industry in the US is ridiculously messed up and it probably won't change very soon. Early termination fees are still a very ugly part of our business.
I don't know if you have heard of a product called HotSpot@Home, but it may be a solution to your problem. It uses your current WiFi internet connection to give you perfect signal in your home. It is rather easy to use and there is no additional cost unless you want unlimited calling while you are connected to it. Otherwise, the minutes just subtract from the amount you purchase every month. There is one catch. You have to have a phone that is compatible with the service. There are multiple phones to choose from. If you pay the retail price, you won't have to extend your contract!
I would suggest going into a T-Mobile store and checking it out. Some stores may not carry this product. I would suggest calling the local store before you go in to make sure they have it.
Hope this helps!
#2 UPDATE Employee
Maybe I Can Help
AUTHOR: Itsme - (U.S.A.)
SUBMITTED: Monday, January 21, 2008
Hey!
I am currently a sales representative at a T-Mobile authorized dealer store. I have been working here for almost 3 yrs. and I pretty much know my ways around things. If you feel like you need any help, email me. Maybe...JUST MAYBE...i can get T-mobile to help you out with something. I have work on a similar case like this before, and was able to cancel before the term of the contract for the customer. Well anyways, let me know if I can help. BYE!!
#1 Consumer Comment
RE:
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, January 20, 2008
This is behavior that is common to all cell phone providers: Verizon, ATT & Sprint.......FYI: No cell phone carrier can guarantee service anywhere. If you sign a two-year contract...it's up to you to make sure that you will be living within your cell carriers service area prior to signing. If you think you might be moving...don't sign an extended contract.
Pay them the cancellation fee. T-Mobile has done nothing wrong...then try experimenting with pre-paid services from various carriers before you sign another contract to confirm that they have good coverage.
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