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Report: #1062982

Complaint Review: T-Mobile - Bellevue Washington

  • Submitted:
  • Updated:
  • Reported By: ChristinaVerita — Los Angeles California
  • Author Not Confirmed What's this?
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  • T-Mobile 12920 SE 38th Street, Bellevue, WA Bellevue, Washington USA

T-Mobile AKA T-Mobile FinancialP.O. Box 629025El Dorado Hills, California 95762T-MobileP.O. Box 742596Cincinnati, CONSUMER FRAUD and HARASSMENT----FAKE COLLECTION BILLS SENT AFTER CANCELLING---HORRIBLE CUSTOMER SERVICE Bellevue Washington

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1. (February 2013) CANCELLED when 2-year contract ended.  Horrible customer service insulted in spanish and made up several reasons to BILL AN ADDITIONAL MONTH.  Spoke with 'Manager' who was equally unprofessional and rude, and of course, of no help.

2. (March 2013) BILLED for an additional month I DID NOT USE.

3. (April 2013) BILLED a $5 fee.  They claimed they did not receive payment on time.  A lie!

4. (June 2013) Keep in mind the account has been Cancelled since February.

They sent a FRAUDULENT FAKE BILL entitled 'Service Modification Scheduled' which stated that '..in an attempt to collect a debt....Your T-Mobile service is now scheduled for suspension due to non-payment...Call (888)223-7425 to pay now."

Called, spoke with Brandon who confirmed my account has NO balance and has been cancelled since February.  He couldn't answer why a fake bill was sent to me.  I asked for the Manager.
  Transferred to Patrick of Loyalty Dept. (Empl ID#1245441) who was very CONDESCENDING and spoke so s-l-o-w-l-y to me like I was 2 years old.  I asked again and he did not answer my repeated question of WHY I'm being harassed by fake bills stating I have a debt!  I asked for assurance that this will not happen again.  He just kept repeating that it must be a 'system error.'  Yeah, right, that excuse is for idiots!  He kept insulting by repeating, "You're welcome to come back anytime."  I replied this sure looks like a SCAM!

 

This report was posted on Ripoff Report on 06/28/2013 06:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/bellevue-washington/t-mobile-aka-t-mobile-financialpo-box-629025el-dorado-hills-california-95762t-mobilep-1062982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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