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Report: #1398055

Complaint Review: T-Mobile - Brooklyn New York

  • Submitted:
  • Updated:
  • Reported By: Brandon — coral springs Florida USA
  • Author Not Confirmed What's this?
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  • T-Mobile 783 Broadway Brooklyn, New York USA

T-Mobile Switch and Bate. signed up for a promotion the employee did not enrol me in the program recieved my bill and it was all wrong.now the promotion is over and they will not honor the promotion even though I set up my account when the promotion was active and I opened 5 lines with the company. they refuse to help me. Im paying out $120 more a month than was agreed upon. there service is horrible and customer service is even worse. Brooklyn New York

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T Mobile will not rectify any issues caused by there official stores. I signed up on a promotion that will grandfather you in at a gaurenteed service price. the store employee screwed up and did not enter the data in correctly and now t mobile refuses to help rectify the issue. I simply requested that they honor the promotion which they can clearly see that the promotion was valid when I opened my account with them. I opened 5 lines with them and they did not honor the promotion that I was old I was being signed up for. They have the worst customer service. T mobiles advice travel 1300 miles back to the store you went to and take it up with them then following with the statement that the store cannot honor the promotion because as of now the promotion is no longer available. it is plain and clear that there are in the business of getting over on people and providing a good product or good quality service.

This report was posted on Ripoff Report on 09/05/2017 04:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/brooklyn-new-york-11206/t-mobile-switch-and-bate-signed-up-for-a-promotion-the-employee-did-not-enrol-me-in-the-1398055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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