Report: #1011617

Complaint Review: T-Mobile

  • Submitted: Sat, February 09, 2013
  • Updated: Sat, February 09, 2013
  • Reported By: clark — Dallas Texas United States of America
  • T-Mobile

    Dallas, Texas
    United States of America

T-Mobile How much should a consumer have to pay to stop getting bad service? Dallasa, Texas

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We purchased a Friends and Family plan from T-Mobile on 9/30/2009.  The charge for the first line was $64.98, the second line was free, and a third line cost an additional $9.99.  In January 2012, based on the advice of a T-Mobile salesperson, we tried to save some money by moving to a newer plan.

T-Mobile's performance was never all that good, but the poor service became particularly noticeable starting around August 2012.  Calls were dropping more frequently and connections were very bad more often.  At the end of December 2012, the performance deteriorated so much I decided to cancel our service.

Based on T-Mobiles poor performance, I would feel justified in asking for my money back or not paying T-Mobile anything more.  T-Mobile on the other hand sent me a bill for $783.23 including $713.49 for termination fees.

As a result of T-Mobiles poor performance, I should get a refund, particularly for the months between August and December 2012, but Ive offered to pay one contract termination fee along the monthly recurring charges and associated taxes of surcharges for a total of $306.74 just to settle the matter.
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