Complaint Review: T-Mobile - Internet
- T-Mobile t-mobile.com Internet U.S.A.
- Phone: 800-866-2453
- Web:
- Category: Cellular Phone Companies
T-Mobile failed to follow UPS policy to file damage claim when received damaged return phone Ripoff Internet
*Consumer Comment: TMobile lost my phone and charged me
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I upgraded mine and my mom's phones and we were delighted. But after a week we just wanted to send them back. I wanted to switch to a different carrier and she wanted to swnted to switch to a different carrier.
We mailed our phones back to T-Mobile since we were in our 14-day extension grace period. A few days later i received the package back containing my phone but not my mom's.
I called and asked T-Mobile about it and they said that the phone was damaged but i could not see any physical dmage done to the phone. Then I saw that the external LCD screen was cracked and bleeding.
I called T-Mobile and asked them how it got damaged and they suggested that it was probably UPS's fault so they filed a general complaint but that wasn't going to get me a settlement to pay for the phone because they had said that they wouldn't waive the charge of 127.99!!!
I called UPS to file and actual damage claim. Once I had done that I called T-Mobile to fill them in on the details of the claim and they filed a handset research form. After weeks of research (I've been at this for about a month) they said that they couldn't do anything and that even though the person who received the damaged packege was to file a claim they could not be held responsible and I would have to pay for the phone.
Bronwyn
Reading, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 08/18/2006 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/internet/t-mobile-failed-to-follow-ups-policy-to-file-damage-claim-when-received-damaged-return-pho-206763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
TMobile lost my phone and charged me
AUTHOR: Cherie - (U.S.A.)
SUBMITTED: Monday, January 01, 2007
Im filing my own report so all the info will be there-but to make a long story short...they charged me for a phone they had already, then it cut off my service because it was a $300 phone. Its since gone to collections. You can even fax over tracking number info, copies of delivery confirmation, a picture of the ACCEPTING the box, they dont care.
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