Report: #947917

Complaint Review: T-Mobile

  • Submitted: Fri, September 28, 2012
  • Updated: Fri, September 28, 2012
  • Reported By: lmc — United States of America
  • T-Mobile

    Internet
    United States of America

T-Mobile Fraud Wi-fi free minute feature Internet

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Last year I purchase an android 4G LG Optima phone from t-mobile last year. When they sold it to me they told me it was a great phone because I could use it with Wi-fi and I would be able to get on the phone or internet for free. To begin with, I almost never can get connected to the internet, not even upload pictures to facebook. These week I got Verizon fios and I decided to use the Wi-fi signal with my t-mobile. I got a message on the screen that minutes used via Wifi calls will be deducted from my account. I went to the website and there is a page stating that there is no cost for calls made with Wi-fi. Then I immediately call T-mobile, they had the nerve totell me first that you need to add this feature, then they said what kind of phone you have. I told them and they said this type of phone doesn't have or accept this feature, that I could use it for the interinet. Why they did not specify this when they sold me and charge me 124.00 (on sale!) for this phone. That is misleading the customer. I did more research on the internet about minutes charged when using Wifi and the search lead me toT mobile support page where a bunch of people have the same problem, and getting nothing but bogus answers from customer service. There is no such a feature, it is a fraud, and T-mobile can care less. Hope some one sue them for taking advantage of consumers. It is funny how they could not give you information or a log on the calls you make, not even at the store. You ask and they reply they do not have this information why??????They are a ripoff
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This report was posted on Ripoff Report on 09/28/2012 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/internet/t-mobile-fraud-wi-fi-free-minute-feature-internet-947917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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