Complaint Review: T - Mobile - Internet
- T - Mobile Internet United States of America
- Phone: 8777460909
- Web: t-mobile.com
- Category: Cellular Phone Companies
T - Mobile Migration fees Internet
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I recently switched from an old family plan to to T-Mobiles even more plus plans.
The Representative explained to me that there would be a $35.00 migration fee after discussing my current plan details including the fact that I had 2 lines. I assumed that the would be exactly would the agent said it would be given the fact that he was familiar with my account and new that there were 2 lines on it. But of course when the bill came in the migration fee was charged twice, one for each line.
I feel that I was mislead by the agent who never told me the real cost of switching to the new plan would be $70 not the $35.00 he quoted.
I called T-Mobile express my concerns and the representative just kept repeating that the migration fee was a per line fee. If they had been straight with me in the first place I could have made a more informed decision.
This report was posted on Ripoff Report on 05/04/2010 09:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/internet/t-mobile-migration-fees-internet-599918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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