• Report: #625377
Complaint Review:


  • Submitted: Tue, July 20, 2010
  • Updated: Wed, July 28, 2010

  • Reported By: Ms Justice — DFW Texas United States of America
12920 SE 38TH ST BELLVUE,WASHINGTON 98006 Internet United States of America


*Consumer Comment: A word to the wise...

*Author of original report: WHAT'S YOUR POINT???

*Consumer Comment: ITS your phone

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Where do I started w/T-Mobile???, I was a customer w/T-Mobile sometime back and it was Terrible Mess and Terrible Mess now...

Some may ask...What lead me back to T-Mobile?, and I will tell 'U all that I was tried other competitor (AT&T) prepaid service Although, it was 'K service $60.00 only talk/text no internet,

Which I had long for once again because my 1st Blackberry was with AT&T and when I had lost my income...lost my service and since I had missed having Blackberry service and tried T-Mobile once again,

I was able to get T-Mobile Blackberry contract but have to pay per month in advance for service and this is where all my problems started after getting T-Mobile service back in Feb 2010 which is current services I have now,

The T-Mobile store rep who assisted me purchase of this Blackberry wasn't honest with me and then I had went back confront him, and was compensate (although, I would have preferred another Blackberry) with other things,

Prior to going back to store I had contact T-Mobile customer service spoke to Supervisor who I told truth and she told me I would get Free month of service when I had asked and this is what she said,

Why did I believe it??? To good to be True and then when I had called back all sudden everything changes and story twisted (T-Mobile did want to honor their word),

I had contact T-Mobile Corporate and this was disaster spoke to rep there who want to argue with me (not honor me free month) and wanted punish T-Mobile store rep who sold me this EXTRA Blackberry he had,

Then my problems only got worst..This Blackberry was sometimes lighten up and hour glass would appear to turn up/down until it was bothers my nerves,

I would take out battery almost like routine just everyday (or every other day) sometimes more than one time a day allowing for the Blackberry to reset,

This had become to old and tried me..Not to mention there was times I would get GSM have no ideal what this meant and EDGE is what I'm use to seeing (EDGE is now showing but was concern @ 1st),

Sometimes X would show on my Blackberry or the word OFF, and then some strange unknown email which appear, and then I would have take battery out for it disappear and Blackberry reset, once again,

Oh, let mention..They (T-Mobile) had told me that I had needed to register this Blackberry by going adding my personal email address through T-Mobile and I don't know why,

I never any problems with getting email so I figure that TMobile was up to something,

When the Blackberry is still ON???...This story get better I had change this T-Mobile Blackberry cell number because I was getting strange calls,

Then some how I was charge twice for 1 call to T-Mobile customer service @ 611 to change it and then I notice double charge I had to call and talk like lawyer to get my credit, and T-Mobile supervisor had credit me for extra charge,

But now that I think about it she couldn't explain to how this happen,

After fact when I call T-Mobile 611 for my balance it still says my regular amt close to $101.00 per month (system) and my viewable payment history,

No where does this rough credit $17.30 show reduce my amt due but it does say (thru system),

Leaving me with less than $84.00 to pay on next billing cycle coming up and to added insult to injury, I had called T-Mobile some days back asking if they could give me until 27th of this month (July 2010) to pay,

Bill due 23rd and I was told I have no extensions for my acct and they couldn't do it ???, I not on contract nor do I pay per minute I'm just in between,

I'm thinking where Where do I stand on T-Mobile Pole ???,

Then..I had still call (like I had mention before) and when I did speak to T-Mobile supervisor (one which credit my acct $17.30) and T-Mobile rep,

Both had told me..I couldn't give me extension because of my FLEX T-Mobile Blackberry acct,

But I have service and they (T-Mobile) are receiving my money each month,

Why should I continue to give T-Mobile my money??? They don't care and I guarantee they will because I'm switching over to Verizon Wireless and hopefully I can get w/them because I know they (Verizon) have Good service and catching up with being @ top with AT&T,

In addition now it appears that my T-Mobile Blackberry started acting up and strange things happen, and nothing surprise me,

I wouldn't be surprise if someone there is doing something to my service since I have not pay yet, and I'm always seeing 100 security check on this Blackberry,

Yeah Right...It amazes me how they (T-Mobile) can take my month each time but can't give me 4 days later to pay???,

There are too many problems I see there are over 800 complaints against T-Mobile here @ Rip Off,

I wouldn't be surprise if Attorney General gets involve later down the line as well as T-Mobile fading because of all complaints and they R not wanting to fix issue,

Which saws they lack caring for us customers who give them our money so that they can live productivity life,

Let me added one more thing...I had contact Federal Trade Commission about T-Mobile not honoring their word of giving me free month service and never got resolution,

Only thing Federal Trade Commission had sent me was copy of the report I had done online @ Federal Trade Commission,

No results @ all and I wouldn't be surprise if they (Federal Trade Commission) wasn't paid off,

Politics...I hate to say this but I don't see T-Mobile being around to long because of how they have mistreated us customers who wanted their services and they have become to high and mighty,

I can't waited to switch to Verizon Wirless (if possible) which will be happiness moment in my life and I will be rid of T-Mobile,

Not to mention they will be $101.00 less per month and it doesn't make them as company look good,

Not Happy T-Mobile Customer (July 2010),

This report was posted on Ripoff Report on 07/20/2010 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/internet/t-mobile-terrible-mess-internet-625377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on T - MOBILE

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

A word to the wise...

AUTHOR: spc3rd - (USA)

First, may I say, the purpose of my response to your posting is not to degrade you in any way, but rather to hopefully provide some additional insight that might be of help.

I am constrained to agree (in part) with the other person who responded to your post here.  You must be able to appropriately communicate both orally and in writing to have any hope of resolving problems you encounter with any service provider.

Customer service representatives are very attentive to the way a customer communicates with them, whether it is over the phone, in writing, by email, etc.  You can be rest assured these representatives can readily tell by the way you communicate whether you are someone with a good command of the English language and hence, someone who isn't likely to be duped into believing everything they tell you, or you are a customer who they believe they can "pull the wool over your eyes" on an issue, so-to-speak.

It doesn't matter what the color of your skin is or what race/ethnic background you are.  I've seen this happen to people of every race, color, and ethnicity.  It is imperative to always present yourself as being someone who is knowledgeable (even if you may not be on a particular issue).  I discovered this myself over the years in my own issues I've had with service providers. 

One last comment here...and that is this...please look at the massive number of complaints here on this website regarding Verizon before you make the decision to obtain service with them.  There are also some websites which rate the various wireless phone service providers by comparing their rates, services provided, coverage areas, customer service reputation, etc.  These sites may be of help to you in choosing a cell phone service provider.

I wish you the best in resolving the issues you have with T-Mobile!



Respond to this report!
What's this?

#2 Author of original report


AUTHOR: Charmaine Thomas - (United States of America)

'K, I have read your comment and now I'm responding,

~1st of all it doesn't matter how I typed here because this isn't Grammar School which WE have both graduate from and move on to become ADULTS,

~2nd over 800 complaints against T-Mobile 'U take time out to respond to mine it let me know that I've stuck a (your) nerves,

~3rd I'm not crying about paying T-Mobile for NO REAL SERVICE (CORRECTION) BAD SERVICE but speaking the truth and calling like I see it and I will stay again,

They are a shady company,

~4th I see your name is Chef and if 'U are a Chef "Why are 'U investing your time in searching this site instead of doing productivity with yourself???",

I'm not going to scoop to your level to be negative which leads negative not my style,

There's OLD MOTTO which says,

If 'U don't have anything GOOD to say don't say anything @ all,

So, 'U needed be positive instead of negative and let me added this since I see that 'U are negative because a REAL WOMAN like myself speaking what is RIGHT,

Then 'U needed to search your own life (self) and see Why 'U would take timeout to speak against the truth,

In addition...While 'U are continuing to comment (negative) about people like myself who compliants that T-Mobile is shady,

Will make push even harder to work for law firm (and to fight for unfairness of people (customers) which pay services but get no services to a company (like this one) which isn't looking in best interest of it's customers,

But who mislead (mistreated) and dishonest customers who keep their company afloated???;,

Furthermore, I see that 'U are not looking out for best interest of me which has issues with T-Mobile and with this said,

There's no needed for 'U to send me another responds because it will not be read (not open) but deleted,

One thing...This let me know I'm RIGHT about T-Mobile and still working on making the switch to Verizon Wirless,

Have Nice Day,

Respond to this report!
What's this?

#3 Consumer Comment

ITS your phone

AUTHOR: Chef - (U.S.A.)

First of all if you talk, the way you type, they probably could not understand you. Also you sound as tho you have had payment issues in the past with all these phone companies, if you cannot pay, or afford your service plan, maybe you should get a phone and service you can afford, rather than crying that they will not let you pay your bill late.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?