• Report: #1156186

Complaint Review: T Mobile

  • Submitted: Fri, June 20, 2014
  • Updated: Fri, June 20, 2014

  • Reported By: Jackie R — WA Washington
T Mobile
Nationwide USA

T-Mobile Double charged my debit card and giving me a hassle getting my $455.00 back!! Nationwide

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I setup an automatic payment for $454.45 to pay my bill because my account was past due and suspended as a result of me being out of work with a broken ankle.  I received money to pay the bill sooner than the automated payment date so I called customer care to see if I could cancel the automated payment and just pay right then and there to have my service restored, HUGE MISTAKE!  I asked the representative several times whether or not doing so would cause me to be double charged and she assured me I had nothing to worry about she would delete the automatic payment in the system and I could just pay right then and there, she suggested I round up my payment to $455.00 so I did and had my debit card charged.  A few hours later I checked my bank account and to my horror I see two charges from T-Mobile totaling $909.45 I was absolutely livid!  I called customer care and was told by a rep there was nothing they could do because t-mobile doesn't take possession of the funds until after 24 hours so I would have to call my bank and do a stop payment TOTAL B.S. my bank couldn't help because t-mobile had ALREADY taken the money.  So I call customer care (they should really reconsider that name because they don't care!) This time I reached a representative who was in the highest "tier" of reps who processed a refund request and told me I'd find out the decision on my request in 24 hours.  I'm so confused as to why a decision even has to be made to give me back my money when they have representatives who lie to get your money from you and overcharge me money that I can't afford.   I'm utterly disgusted at how a major company like t-mobile does business.  I'm still awaiting said "decision" if they deny my refund request I will be taking them to small claims court,  I don't have $455.00 laying around to be credited to a phone company who's service sucks anyway!

This report was posted on Ripoff Report on 06/20/2014 06:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-double-charged-my-debit-card-and-giving-me-a-hassle-getting-my-45500-back-na-1156186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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