T-Mobile False Advertising re Early Term Fees & Scam Exchange of Phones Nationwide

I called T-mobile about their ad on TV for the family plan to see if it was in our best interest to switch from Sprint. The salesguy on the line reassured me it was, asked what kind of data I needed PER PHONE, to which I proceeded to inform him that 3 of my 4 lines required unlimited becuase we used "FB, Instragram, YouTube, Netflix, email, texting..." on a daily basis.

When he said we would have unlimited usage, that all three of the lines would be fine with the "unlimited data" plan, I repeatedly asked him if we would EACH be able to use our phones, just to make sure I clarified. He blatantly lied as other reps since him have also agreed & acknowledged, even the most un-savvy person knows that 2G does NOT allow that much usage on your phone. He chose to let me believe that the "unlimited 10G" was all mine, and each of the other two lines would have the same unlimited data. He knew exactly what he was telling me and I have tried to reach him directly which is impossible to track him down, of course.

One of the reps I spoke with after, also lied to me and said he was going to initiate a complaint against the first rep that sold me the package. Come to find out two reps later, that doesn't even exist. Reps can say whatever they want to get a sale and never be held accountable for it. I attempted to talk to a supervisor or complaint department, but was given the runaround about office hours that are impossible, and was in disbelief about the lack of recourse.  

This same rep made me think that once I returned ALL FOUR of my NEW i-PHONES for the "brand new" LG's I was buying from T-mobile, they would take care of the Sprint bill from there as well. He blatantly reassured me that ALL I had to do was return the phones and I would be notified about my credit in bills to come. By the time I received the final bill from Sprint, threatening to send me to collections, it was conveniently TOO LATE TO get my reimbursement for the early termination fees because the 60 days had passed! It's been over 3 months now!! So not only did I not receive a credit for ANY of those i-Phones, I bought refurbished "brand new" LG's that constantly give me and my family technical problems AND I get to pay my own early termination fees of over $800 with Sprint. Not to mention I'm now in collections.

I attempted to post my experience on the T-mobile website where others have posted their complaints, and it was blocked, stating I was not allowed to post this content, go figure. Such a scam, total false advertisement and NO recourse whatsoever. I would love to sue them for at least false advertising!