Report: #1355301

Complaint Review: T-Mobile

  • Submitted: Fri, February 10, 2017
  • Updated: Fri, February 10, 2017
  • Reported By: idperson — Idaho USA
  • T-Mobile

    Nationwide
    USA

T-Mobile Quick to turn over to Collections Boise Nationwide

*Author of original report: Not that is any of your business

*Consumer Comment: Good Excuse..

Show customers why they should trust your business over your competitors...

So, my family was with T-Mobile for several years.  Never had a problem with them all.  Service was good, customer service always treated me farily, but the problems came when we were forced to switch.  The reason we had to switch was that my in-laws live in a small town in Oregon.  For years, our phones worked fine, until Verizon bought out Unicell. After a about a year of that happening, our phones quit working there unless we were hooked up to wifi.  So, we went over to Verizon, then the issues started with T-Mobile.

When I informed them that we were going to have to switch providers so we could have phone when we went to visit my in-laws, they were upset that we were leaving, but ok with it, so I thought.  We got the new phones from Verizon, got everythign switched over and in a few days got the final bill from T-Mobile.  I called them up to set up a payment plan, they agreed to it, and then 3 days later got a bill from a collection agency trying to collect on the debt.  I never once denied I owed money, so when I called T-Mobile to ask why after 3 days they turned my account over to collections, their repsonse was can't talk, need to talk to the collection company.

Now, the debt has been paid, but now I have a black mark on my credit, all because they did not want to wait a week for me to start making payments on my previous mentioned payment plan I had made with them.

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This report was posted on Ripoff Report on 02/10/2017 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-quick-to-turn-over-to-collections-boise-nationwide-1355301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Not that is any of your business

AUTHOR: - ()

Robert,

Not that any of this is your business, but my balance when I moved my services was $0.00. The monthly bill was current.  The reason I still had a balance with them was the fact we had purchased new phones about 5 month before we switched, hence the reason we still had a balance.

The main reason we had to make the change, and trust me, we did not want to make the change was once Verizon took over the Unicell towers, they would no longer allow T-mobile to use the towers, and that is something I heard from T-mobile directly when I called to find out why our phones were no longer working in their area.

My payments to the collection compnay started and were the same amount that I had the payment plan with T-mobile.  Not once did I say that I disputed the debt, it was mine and I paid it.

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#2 Consumer Comment

Good Excuse..

AUTHOR: Robert - (USA)

That's pretty creative...you need to transfer carriers to visit your In-Laws.  You were almost convincing.  Right  up to your last couple of sentences. 

People who are current and paying as they were supposed to, DO NOT need to have "payment plans".  But you even go one step farther, you are upset at them for not waiting a week for you to START making the payments.  So this isn't even a case of you being able to pay it off in a week, you were just going to start paying  your delinquent balance.

We also have no idea how late you actually were before they reported you and how long you wanted to stretch out this plan.  For all we know part of the plan was for you to start paying within 3 days.

 

 

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