Complaint Review: T-mobile
I and my family switched to t mobile from sprint. At first we thought how could anyone not come to t-mobile? But then after having the service for less than 2 months we had bought a brand new Nokia Lumina 521 windows phone and 2 refurbished ones.
Well the brand new one we have replaced now 2 times and still having issues. We spoke to the retention, special service and there tech department spending more than 7 hours of time going back and forth. They will only replace the phone with a 5 dollar insurance fee and will not wipe the original purchase price which we owe 60 dollars left per phone if we upgrade the phones. Not even looking for free upgrade just the smart thing. Turns my phone in and get a small upgrade which I’m willing to pay for. But they still want the original phone paid for in full even though it’s broken and never worked right in the first place.
Now one of the refurbished phones is starting to have issues and they will not help to fix it. They say we need to turn it in to insurance for another 5 dollars and replace it with the same model make and model phone. Also none of their facilities has the ability to fix any of their phones. I can’t understand how a company can sell you a broken product and not want to fix it. Even if I go to Wal-Mart and purchase a broken product they will replace it or except the return, Not T-mobile.
Also on top of all this when we first got the phone being it took T-mobile over 9 days to get us the phone and tried it for not even a week. Called them back saying we are all having issues with the phone would like to get a different phone they told us its day 15 and we cannot exchange the phones anymore. We only have a 14 day grace period. There response was unbelievable. This should have been told from the beginning. That when I said on the phone I wanted their service before they even shipped the phone, the 14 day grace period started. What the heck kind of scam is T-mobile.
The worst company I have ever dealt with. All I can say is plain and simple. DO NOT GO WITH THE HYPE T-MOBILE IS A STREIGHT UP SCAM. The worst company I have ever dealt with in my life. I am dumping ever piece of stock I have in them before this catches on. I’m going to try cricket.
This report was posted on Ripoff Report on 08/09/2014 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-t-mobile-is-a-scam-baltimore-nationwide-1168660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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