Enough is enough! This store manages to remain open despite the terrible service and poor food quality. How does this happen? This is my local store and have continously received poor service but today was the last straw.
Let me share one memorable experience I have witnessed at this location. This is a true story. "Lighter Man" or "Mr. Bic" waited on my daughter and I in the store. Yes, "Lighter Man". A young gentlemen who really wanted to be any where but working the counter at Taco Cabana instead of taking orders at the counter. While we were making our selections he "flicked his bic" repeatedly. Flames shot up from his bright red lighter as he totally ignored us standing in front on him and his register. His co-worker at the next cash register tried and suceeded to pretend he was not witnessing this customer service nightmare. I mean REALLY, he was playing with his cigerette lighter and playing with fire. Amazing! Oh, did I mention that his pants were almost falling down they were sagging so low....Okay, enough said.
I continue to have faith in management. Something will change, service will improve. It can't get worse! But, I have been disappointed over and over. Why do I go back!! Because, it is close to my house and I like mexican food.
Today was the last straw. Another horrible long wait in the drive through. This time with cars behind me honking their horns (it was worse than usual). The girl at the window explained they had "run out" of enchiladas!! When they finally gave me my mexican combination dinner I left quickly (without checking my order) to avoid more angry customers honking their horns! Well, my order was WRONG...again...it is always WRONG....
No napkins, no eating utensils, no enchilada sauce on my enchilada, and no freaking hot sauce. I AM SICK of it!! No more.
I refuse to go to this store any more. I have submitted a complaint to corporate but figure they already know that this location is run by a bunch of dummies.
The cigerette lighter guy aka Mr. Bic or "Lighter Man" is an example of the caliber of people that they hire at this store. I know there are quality managers and employees but they sure are not at this place.