While at the Excalibur in Las Vegas (August 29,2009), my boyfriend and I were approached by SURESH NARANG
, telling us that they are doing a promotion at the hotel to get people to come back to Vegas since the economy is so bad. They were offering 3 FREE NIGHTS
when you pay $100 up front. And that when we used it within a years time, we would either get the money back to spend on whatever we liked or towards a show or dinner at either the EXCALIBUR or LUXOR HOTELS.
The very first question that I asked MR. NARANG was "Is this a time share?" His response to me was "No." He didn't say anything about having to go and sit at a timeshare presentation, (considering I just asked him if this was a timeshare, and if it was I wanted no part in it), and continued to ask us our ages and if we were married or live together. We were both of age but ARE NOT married, and DID NOT and STILL DON"T live together. These were TERMS THAT YOU HAD TO MEET TO QUALIFY FOR THE VACATION... obviously we DIDN'T!
When he had us come up to the desk to sign some papers, we were handed over to another "employee", KEVIN ANGLES. My boyfriend was the one who filled them out. He took both our names, my address, and his credit card. When MR. ANGLES was explaining the papers he said nothing about having to attend a presentation to be able to claim our 3 FREE NIGHTS.
Now we are planning a trip back to the Excalibur in the next month and wanted to use our days,since we paid for them. But when I called the hotel to ask them how I go about using my nights, they didn't even know what I was talking about! Pretty much the people that work at the hotel, work for a different company(TAKE A BREAK TRAVEL/GRANDVIEW AT LAS VEGAS) and have nothing to do with the EXCALIBUR/LUXOR HOTEL itself. I feel like I have been PLAYED FOR A FOOL and that they answered my questions with a LIE to get me to pay the $100 so that they could get commission off of it!!!
I have also tried to call the company, and I spoke to a woman named CATHERINE. She was VERY rude and didn't seem to care what I had to say and didn't help me at all. She just kept saying that since I signed the papers that I couldn't get my money back, and that I had 30 days to get a full refund from the time I signed them. (August 2010 will be one year)
At this point I am VERY
frustrated and now just want my money back or the free nights..ONE OR THE OTHER!!!
I recommend to people that they DO NOT
do business with this company, TAKE A BREAK TRAVEL/GRANDVIEW AT LAS VEGAS
!!!!! They are FRAUDS
and and will con you into something that isn't what they say it is. DO NOT TRUST THEM!!