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Report: #424301

Complaint Review: Takemi Select Wholesale Outlet - Melborne Florida

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  • Reported By: Suquamish Washington
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  • Takemi Select Wholesale Outlet 300 North Drive Ste. 106 Melborne, Florida U.S.A.

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What's the point of a warranty if you can't use the chair for the whole period of the short term? I bought this chair in March, received it in April and in May the circuit board went out. After many arguments they finally sent out the circut board for me to put in with a long letter that I was suppose to sign releasing them from any kind of responsibility should I not install it correctly. Yeah, I'm a circuit board repair women now. It took me over 3 hours. I did not have the correct tools and did not feel good about how it went back together. They should have replaced the chair then as I had only had it for a little over 30 days and when you pay $1000 plus for a luxury item you expect luxury not back breaking repairs performed yourself. In all fairness, (not) they told me that they would re-reimburse me for a technician to do it but not until after I signed this:



Linnea,

Please fax a signed copy of the parts release form to 321-406-1532. Once I have a copy of the release form I will be able to send you out the replacement main cpu board for your chair.

Thank you

Mike

Takmei Select



WARRANTY LIMITATION Takemi Wholesale Outlet will, upon request, provide replacement parts for your purchase. If you attempt to repair or adjust your purchase from Takemi Select Wholesale Outlet, you accept this program offered by Takemi for the specific parts and service performed.

Takemi is not responsible for any negligent repair by a customer or a Service Provider, and will not be liable for any special, incidental, indirect, consequential or punitive damages whatsoever arising from or in any way related to the use of or inability to use the product following any repair by a customer or Service Provider.

All content available through the www.takemiselectwholesaleoutlet.com, including but not limited to data, technical drawings, and configurations is believed to be accurate. However, you should independently evaluate the accuracy of the information and the usefulness for your particular needs of any product, part or service available through the website.

TAKEMI DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR THE RELIABILITY OF ANY REPAIR ADVICE OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE WEBSITE OR OVER THE TELEPHONE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TAKEMI, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN WRITING.

Takemi recommends any repair to Takemi products (under warranty or otherwise) be made by a qualified service professional. For a list of service professionals in your area please consult your local business directory. To obtain warranty service from Takemi, please contact us at 1-800-841-2809.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

I have read, understood, and agree to abide by the above warranty information:



Signature ___________________________________ Date: __________


Well, as you can see, the warranty is worthless because they then make up their5 own rules.

My chair's circuit board blew again first part of December. I have not been able to fix it because of my back. I am self employed and running a company and repairing a chair every couple of months don't go together.

While looking over my paperwork I came across their "Operation Instructions". On the last page there is a Warranty Card. It says, " If malfunction happens within warranty period (one year) and under the following conditions, this product will be repaired for free: 1. there are broken parts or malfunction w3hen purchasing this machine. 2. damage that occurs when it is being used under the guidance of the operation instructions (but the manufacturer is not responsible for damage resulting from misuse. Operation without the guidance of the instructions, or natural disasters. 3. the damage of the non consumptive parts.

Okay, well repairing it means that they do it or they send some one out to do it. I did it and I don't work for free!!

Basically I have a chair that hasn't worked the full year, they offered no further warranty period on it after the parts were installed like most company's after a part goes in they give you additional time on it... They also offer 3 years warranty according to their advertisement on their website now. Well, that must be because their interpretation of the warranty is based on the release that I copied above.

I have contacted Kim the President three times. Phoned twice and emailed once. I have not gotten a response so now I am filling this here and one with the better business bureau and talking to an attorney on the 20th of the month. I want a new chair or this one fixed by someone they pay and an additional term of one year from the replacement part added onto my warranty. If they are not willing to do this then they should not be in business because basically that means they don't stand behind their product. I am tired of being nice!

Linnea
Suquamish, Washington
U.S.A.

This report was posted on Ripoff Report on 02/15/2009 05:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/takemi-select-wholesale-outlet/melborne-florida-32935/takemi-takemi-select-wholesale-outlet-warranty-and-service-a-bunch-of-bull-chair-not-usab-424301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

This company has used other names in the past!!

AUTHOR: Linnea - (U.S.A.)

POSTED: Saturday, March 07, 2009

Doing a little research it appears that this company stays in business under one name long enough to make some sales and then when it gets too many complaints it bails and changes names. Here are a few affiliates that are not around anymore, well, a few are but their websites are almost identical and some have the BBB link on thier sites when they are not members. Takemiselectwholesaleoutlet.com has a rating of D currently with 13 filed in the last year!

Here's a list of alias's I believe. Satori Manufacturing, Sensa Products International, DBA Satori, Sensalect.com, now says they are Satoriselect.com, and how about Takemidirect.com, their in CA. So does this company move from one coast to the next??? Very suspect. I am an internet market researcher. I have software that I paid a lot for that I used to help me with these searches. I am still researching but I wanted to update. They are also now paying people to "blogg" about them in the hopes that they can outweigh the negatives.

Takemiselect aka Netwise For Health, LLC got a business license in Melbourne, FL in 2007. They paid $37 for it and sold out of the Swap meet.

Read their warranty carefully. They have put a new one on their site. They say they pay for labor. How is that when they send you the part and refuse to allow you to hire someone else to install it????

I am sick of thier double talk. Mike just keeps sending me emails and now he is saying that I spoke with his technitian and that the technitian told him that I said my chair was fixed. Funny thing is though that when talking to the technician he was agreeing with me on how hard it is to repair these chairs and that he had to go out and buy special tools. Well, guess what, so did I. That was not free. Nor has the time I have put into this. And this has been labor! You know, the thing they said they paid for!!

Do not buy anything from these crooks!

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#2 Author of original report

This company has used other names in the past!!

AUTHOR: Linnea - (U.S.A.)

POSTED: Saturday, March 07, 2009

Doing a little research it appears that this company stays in business under one name long enough to make some sales and then when it gets too many complaints it bails and changes names. Here are a few affiliates that are not around anymore, well, a few are but their websites are almost identical and some have the BBB link on thier sites when they are not members. Takemiselectwholesaleoutlet.com has a rating of D currently with 13 filed in the last year!

Here's a list of alias's I believe. Satori Manufacturing, Sensa Products International, DBA Satori, Sensalect.com, now says they are Satoriselect.com, and how about Takemidirect.com, their in CA. So does this company move from one coast to the next??? Very suspect. I am an internet market researcher. I have software that I paid a lot for that I used to help me with these searches. I am still researching but I wanted to update. They are also now paying people to "blogg" about them in the hopes that they can outweigh the negatives.

Takemiselect aka Netwise For Health, LLC got a business license in Melbourne, FL in 2007. They paid $37 for it and sold out of the Swap meet.

Read their warranty carefully. They have put a new one on their site. They say they pay for labor. How is that when they send you the part and refuse to allow you to hire someone else to install it????

I am sick of thier double talk. Mike just keeps sending me emails and now he is saying that I spoke with his technitian and that the technitian told him that I said my chair was fixed. Funny thing is though that when talking to the technician he was agreeing with me on how hard it is to repair these chairs and that he had to go out and buy special tools. Well, guess what, so did I. That was not free. Nor has the time I have put into this. And this has been labor! You know, the thing they said they paid for!!

Do not buy anything from these crooks!

Respond to this report!
What's this?

#1 Author of original report

This company has used other names in the past!!

AUTHOR: Linnea - (U.S.A.)

POSTED: Saturday, March 07, 2009

Doing a little research it appears that this company stays in business under one name long enough to make some sales and then when it gets too many complaints it bails and changes names. Here are a few affiliates that are not around anymore, well, a few are but their websites are almost identical and some have the BBB link on thier sites when they are not members. Takemiselectwholesaleoutlet.com has a rating of D currently with 13 filed in the last year!

Here's a list of alias's I believe. Satori Manufacturing, Sensa Products International, DBA Satori, Sensalect.com, now says they are Satoriselect.com, and how about Takemidirect.com, their in CA. So does this company move from one coast to the next??? Very suspect. I am an internet market researcher. I have software that I paid a lot for that I used to help me with these searches. I am still researching but I wanted to update. They are also now paying people to "blogg" about them in the hopes that they can outweigh the negatives.

Takemiselect aka Netwise For Health, LLC got a business license in Melbourne, FL in 2007. They paid $37 for it and sold out of the Swap meet.

Read their warranty carefully. They have put a new one on their site. They say they pay for labor. How is that when they send you the part and refuse to allow you to hire someone else to install it????

I am sick of thier double talk. Mike just keeps sending me emails and now he is saying that I spoke with his technitian and that the technitian told him that I said my chair was fixed. Funny thing is though that when talking to the technician he was agreeing with me on how hard it is to repair these chairs and that he had to go out and buy special tools. Well, guess what, so did I. That was not free. Nor has the time I have put into this. And this has been labor! You know, the thing they said they paid for!!

Do not buy anything from these crooks!

Respond to this report!
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