Report: #1019934

Complaint Review: Talk Fusion

  • Submitted: Mon, February 25, 2013
  • Updated: Mon, February 25, 2013
  • Reported By: Lorraine — Beaumont Texas U.S.A.
  • Talk Fusion
    1319 KINGSWAY RD
    United States of America

Talk Fusion WARNING: 3 day trial to learn all their software and use it! Then You are Stuck with it, Internet

*UPDATE Employee: Talk Fusion Response

*UPDATE Employee: We home you come back

Show customers why they should trust your business over your competitors...

I purchased Talk Fusion just for the tools, not as a re-seller/affiliate/biz op. So...I had no intention of making money promoting their products. Their tools consist of Video Email, Video Conferencing, Video Newsletters, Live Broadcasting, etc...

The tool suite is designed to help BUSINESS OWNERS market their business. 

However, Talk Fusion only gives you 3 days to learn, test, and evaluate the products. I made the mistake of waiting 7 days before using the Video Conferencing, which was the main thing I was interested in. 

It did NOT work for me...apparently my internet speed was not sufficient to support the streaming. And this was the main tool i wanted to use! 

So, Assuming I had 30 days to cancel or get a refund, like most legitimate companies offer, I contact them to cancel and get a refund of the $285 I spent. They refused, citing their 3 day policy, which as you can very easily see is absurd, considering the amount of software they have, and considering I OWN AND OPERATE A BUSINESS! HELLOOOO??? Business people are BUSY and don't have time to spend 3 days straight evaluating business tools exclusively! 

My advice.....if you want these tools.....get PURE LEVERAGE by's $24.95 a month and comes with the SAME SUITE OF TOOLS! 

Had Talk Fusion merely refunded my money, I would not be writing this, and driving traffic to Pure Leverage! Have they ever heard that negative advertising goes much further than the positive? 

Good job guys....Time for me to promote that Talk Fusion/Pure Leverage Comparison Chart on Facebook, twitter, and all my other social outlets. 
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#1 UPDATE Employee

Talk Fusion Response

AUTHOR: Talk Fusion - ()

This purchase is 100% valid for the following reasons:

Ms. Pierce purchased the product on January 2, 2013 online from the Talk Fusion website,  Among the Terms Ms. Pierce agreed to was the 3-day refund policy.

Per Talk Fusion’s Legal Counsel, the Policies & Procedures are written in accordance with State and Federal Law.

Please note, all system requirements are posted at to allow users to ensure adequate resources are available.  When anybody is broadcasting,  the Talk Fusion servers take all of the inbound streams,  both video and audio, and  then combines them in order rebroadcast it back to the viewer(s). Even if you are not talking but your microphone is on, you are still sending data.

The person who has the least amount of resources (whose camera is lit up), the server is waiting for the data to be received;  so it can be redistribute the data to all other parties on the conference. If their bandwidth is bad, it can create a delay for all viewers; regardless of the bandwidth strength of other participants on the broadcast.  This is not within the control of Talk Fusion, nor is it an indication that the Talk Fusion product does not work.

Talk Fusion stands by our previous decision that no refund is due.

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#2 UPDATE Employee

We home you come back

AUTHOR: Anon - (USA)

Hi Lorraine,

We apologize for the trouble you were having using Talk Fusion with your computer platform. Our award-winning Customer Support Team is trained to help customers with technical problems like you experienced. They are available every day, around the clock, via email for all questions related to system requirements or the Talk Fusion product. Our FAQs page also has our system requirements listed for customers wishing to send Talk Fusions Video Email, as well as answers to the most commonly asked questions we receive.

We hope you will come back to try us again in the future.

We wanted to also note that Talk Fusions Terms of Service, Policies & Procedures and Terms & Conditions are readily available to be read on the home page at Additionally, our Customers must read them before joining Talk Fusion during the purchase process. They must check a box to agree to them before we allow them to use Talk Fusion.

Were sorry you dont agree with our 3 day return policy and assumed it was 30 days, but many legitimate companies have return periods less than 30 days. Talk Fusion was unable to offer you a refund because, as you stated, you made a mistake and waited too long to test the product.

We have always made our Terms of Service, Policies & Procedures and Terms & Conditions available, and we have extensively trained each member of our Customer Support Team so that he or she may answer any question that is presented to him or her from a Customer.

Thank you,

The Talk Fusion Team
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