Complaint Review: Tampa Bay Times - Tampa Florida
- Tampa Bay Times 1000 N Ashley Dr #700 Tampa, Florida United States of America
- Phone: 813-226-3300
- Web: www.tampabay.com
- Category: News Media
Tampa Bay Times St. Petersburg Times Taking their Times Tampa, Florida
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When I ordered Tampa Bay Times to be delivered to my door, I was a happy and proud patron of the paper. After two months of not receiving it, I had to cancel...you would think someone would've cared.
It has now been 28 days since I canceled, and I have not received a refund! I have spoken to 2 supervisors, 3 customer service representatives, 1 billing representative, and sent an e-mail to every e-mail contact (including the president of the company)stating what was happening and asking for help...no response and I still don't have my money back! From November!!
What I'm told is that when I initially canceled, someone made a mistake and restarted my account instead of cancelling it. I was told "refunds only happen on Monday's"...so I waited...and waited. I offered to come pick the check up myself, and was told that there are never paper checks and a credit would be in my debit account. After 3 weeks, I called to say there was no credit in my account yet...then I talked to a supervisor who just kept saying "I don't know"...and another supervisor who said "this should be simple"...I agree, this should be simple.
I live on a main road and should have received the newspaper I ordered! When I didn't, nobody seemed to care to apologize and apparently nobody was competent enough to process a refund...over a month! Who knows if the money will ever come, or if it will be in a check form or credit to my debit account...I am surprised and disappointed in the Tampa Bay Times..beware!
This report was posted on Ripoff Report on 02/14/2013 12:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tampa-bay-times/tampa-florida-33602/tampa-bay-times-st-petersburg-times-taking-their-times-tampa-florida-1014268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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